Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Lake

Dover

Summary

Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Elevated Remodeling LLC
Smyrna, DE
04.2024 - 05.2025
  • Utilized Salesforce CRM for efficient data management and analysis.
  • Managed, edited, and created Excel sheets and Word documents
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

Licensed Insurance Sales Agent

Unitrust Financial Group
Remote
04.2021 - 01.2024
  • Coordinated client interactions to streamline contract discussions.
  • Obtained life insurance license while employed at Unitrust.
  • Conducted cold calls to generate new business opportunities.
  • Streamlined data management processes by handling spreadsheets and word files efficiently.
  • Streamlined policy renewal processes for improved efficiency and client retention rates.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

Sales Associate

Columbia Sportswear Company
Queenstown, MD
11.2020 - 08.2023
  • Ensured smooth store management and customer assistance while handling inventory.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Undergraduate - Finance

Southern New Hampshire University
New Hampton, NH
05.2025

High school diploma or GED - Agriculture

Smyrna High School
Smyrna
06.2020

Skills

  • Management
  • Sales (3 years)
  • Communication skills
  • Cash register
  • Customer service (4 years)
  • Cash handling
  • Computer skills
  • Organizational skills

Certification

  • Driver's License
  • Forklift Certification
  • Life & Health Insurance License

Timeline

Scheduling Coordinator

Elevated Remodeling LLC
04.2024 - 05.2025

Licensed Insurance Sales Agent

Unitrust Financial Group
04.2021 - 01.2024

Sales Associate

Columbia Sportswear Company
11.2020 - 08.2023

High school diploma or GED - Agriculture

Smyrna High School

Undergraduate - Finance

Southern New Hampshire University
Jordan Lake