Jordyn Marlowe
Newark
Summary
Dynamic Assistant Manager with proven skills in team collaboration, conflict resolution, and operational management. Committed to enhancing workflow and mentoring team members to achieve exceptional customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Royal Farms
northeast
06.2024 - Current
- Assisted in managing daily store operations and employee activities.
- Trained new employees on company policies and customer service standards.
- Maintained cleanliness and organization of the store environment for safety.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Shift Supervisor
Pilot Flying J Travel Center
Elkton
11.2020 - 07.2023
- Supervised daily operations in fast-paced travel center environment.
- Handled customer inquiries and resolved complaints effectively.
- Ensured compliance with safety and sanitation standards consistently.
- Trained and mentored team members on customer service protocols.
- Implemented process improvements to enhance workflow and service quality.
Team Leader Manager
Walmart
elkton
03.2018 - 10.2021
- Led daily team meetings to coordinate shift activities and priorities.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and ensured stock availability on sales floor.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
Education
High School Diploma -
Christiana Highschool
Newark, DE06-2018
Skills
- Customer service
- Employee training
- Conflict resolution
- Store operations
- Process improvement
- Team leadership
Timeline
Assistant Manager
Royal Farms
06.2024 - Current
Shift Supervisor
Pilot Flying J Travel Center
11.2020 - 07.2023
Team Leader Manager
Walmart
03.2018 - 10.2021
High School Diploma -
Christiana Highschool