Innovative operations leader with extensive experience in driving strategy and enhancing team performance. Renowned for critical thinking and adaptability, successfully led initiatives that reduced project timelines and improved financial outcomes. Committed to fostering collaboration and achieving organizational goals.
Hi, I’m
Jose Alves
Berlin
Summary
Overview
25
years of professional experience
Work History
FreshworksBerlin, Germany
Lead Professional Services Operations & Strategy
06.2021 - Current
Job overview
- Strategy Implementation: Spearheaded a cross-functional initiative to standardize resource allocation that reduced time to start by 5 days in 6 months
- Revenue Growth & Strategy: Partnered with Sales and Leadership to refine services pricing strategy, driving a 10% increase in gross margin
- Compliance :Monitored decision-making processes related to delivery finance, guaranteeing adherence to compliance requirements.
IBMBratislava
Associate Business Analyst at IBM
02.2015 - 05.2021
Job overview
- Cost Control: Managed financial oversight to achieve a 10% cost reduction over two years through enhanced management practices.
- Documentation Management: Authored process documentation to facilitate improved workflows and operational effectiveness across various departments.
- Oversaw team operations of 9 personnel, implementing strategies that resulted in a 70% decrease in churn and improved satisfaction metrics.
- Managed a resale business line, ensuring accountability for 10% of regional revenue and achieving a 10% increase in profit margins.
RH MaisPorto
Customer Support Specialist
02.2001 - 01.2015
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product support and guidance to enhance customer satisfaction and retention.
- Trained new staff on support protocols, enhancing team efficiency and knowledge transfer.
Education
FEP U. Porto – Economics And ManagementPorto
Master of Science from Finance
12-2015
University Overview
FEP U. Porto – Economics And ManagementPorto
Bachelor of Arts
09-2013
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Excellent communication
Hobbies
Hobbies
- Being with Family and Friends
- Playing Football, try at least once per week
- Reading, trying one book per month, mainly history books
- Walking, love just walking around
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
German
Beginner (A1)
Slovak
Beginner (A1)
Timeline
Lead Professional Services Operations & Strategy
Freshworks
06.2021 - Current
Associate Business Analyst at IBM
IBM
02.2015 - 05.2021
Customer Support Specialist
RH Mais
02.2001 - 01.2015
FEP U. Porto – Economics And Management
Master of Science from Finance
FEP U. Porto – Economics And Management
Bachelor of Arts