Joseph Gray
Dover
Summary
Versatile and results-driven professional with a robust background in automotive and warehouse operations, notably at Valvoline Instant Oil and Amazon. Excelled in customer service and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in tire and fluid services alongside a commitment to safety and quality. Proven ability to mentor teams, streamline processes, and exceed productivity targets.
Overview
8
8
years of professional experience
Work History
Auto Technician
Valvoline Instant Oil
07.2024 - 08.2025
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Warehouse Associate
Amazon
11.2020 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
Store Team Member
Walmart
07.2018 - 02.2019
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory, ensuring products were well-stocked and current.
- Organized backroom supplies, improving efficiency in restocking efforts.
Warehouse Supervisor
Integrity (Amazon)
07.2017 - 10.2018
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Monitored production levels and implemented measures to increase output.
Delivery Driver
DoorDash
03.2017 - 09.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Education
Dover Highschool
Dover, DESkills
- Tire services
- Fluid services
- Battery services
- Replacing filters
- Attention to detail
- Problem-solving
- Self-motivated and disciplined
- Map reading and navigation skills
- Customer service
- Computer literacy fundamentals
- Customer assistance
- Attention to detail focus
- Patience and empathy demonstration
Timeline
Auto Technician
Valvoline Instant Oil
07.2024 - 08.2025
Warehouse Associate
Amazon
11.2020 - 05.2023
Store Team Member
Walmart
07.2018 - 02.2019
Warehouse Supervisor
Integrity (Amazon)
07.2017 - 10.2018
Delivery Driver
DoorDash
03.2017 - 09.2018
Dover Highschool
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