Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Joseph Mckay

Joseph Mckay

Munich

Summary

Dynamic Client Engagement Leader at IBM with a proven track record in client relationship management and technical sales support. Expert in leveraging design thinking and data analysis to drive innovative solutions in IoT and sustainability. Successfully co-created immersive experiences that empower clients to harness IBM technology for impactful business outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Engagement Leader

IBM
Munich
12.2020 - Current
  • As an Innovation studio leader I focused on moving our clients and ecosystem partners from inspiration to action.
  • I provide clients and partners immersive experiences that help them see the power of IBM technology, explore options that work for their business, and then co-create alongside them.
  • In my role I do this by working closely with the different IBM go-to-market teams like sales, client engineering, client success managers along with marketing, as well as leveraging IBM's experts in the product management and IBM research and development teams.

Client Technical Specialist

IBM
London
06.2015 - 12.2020
  • Client Technical Specialists are technical consultants to clients, IBM sales teams, and/or IBM Business Partners.
  • They understand the client's business requirements, technical requirements, and/or competitive landscape.
  • I provided technical sales support, which may include: collaborating with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions; delivering Proof of Concept; developing and delivering technical education; supporting critical situations; designing solutions; and answering technical questions.
  • My main focus area was around the internet of things and sustainability in the manufacturing industry.

Client Technical Specialist

BDP Zenith
Carlisle
09.2019 - 06.2020
  • This role was part of my second IBM secondment to aid in the training of IBM products with IBM business partners.
  • My focus here was mainly around the Maximo application suite and the launch of BPDs cloud platform.

IoT Technical Specialist

Persistent systems
Edinburgh
02.2018 - 02.2019
  • This role was part of my first IBM secondment to aid in the training of IBM products to our business partners.
  • My main focus was around the internet of things and enterprise asset management.
  • Part of this secondment also focused on learning more about the sales cycles of IBM through their business partners.

Procuement Intern

Siemens
Lincoln
06.2014 - 09.2014
  • Part of my time at university I was given the option to work for Siemens over my summer break as part of an internship program.
  • In my time at Siemens I worked inside the procurement department and learned about sales and logistics inside of Siemens.
  • I was also trained on SAP which I further used once inside IBM to better understand asset management

Product Training Internt

Siemens
Lincoln
07.2013 - 09.2013
  • Working within the training department, took part in a training and skills workshop
  • I was taught the operating systems of Siemens gas turbines
  • First look into asset management in a global company

Education

Bachelor of Science - Mechanical Engineering

University of Lincoln
Lincoln, England
05-2014

Skills

  • Client engagement strategy
  • Technical sales support
  • Client relationship management
  • Design thinking
  • Data analysis
  • Enterprise asset management

Certification

  • IBM Quantum Ambassador
  • IBM solution architect
  • IBM design thinking practitioner

References

References available upon request.

Timeline

Client Engagement Leader

IBM
12.2020 - Current

Client Technical Specialist

BDP Zenith
09.2019 - 06.2020

IoT Technical Specialist

Persistent systems
02.2018 - 02.2019

Client Technical Specialist

IBM
06.2015 - 12.2020

Procuement Intern

Siemens
06.2014 - 09.2014

Product Training Internt

Siemens
07.2013 - 09.2013

Bachelor of Science - Mechanical Engineering

University of Lincoln

Similar Profiles

CREATE PROFILE
Joseph Mckay