Summary
Overview
Work History
Education
Skills
References
Timeline
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Joseph MOMOH

Wilmington

Summary

Dynamic sales leader with a proven track record at T-Mobile, recognized for driving top performance and maintaining inventory accuracy. Expert in data analysis and customer relationship management, I excel in resolving complex issues while fostering strong client connections. My commitment to excellence is underscored by my efficiency and effective communication skills.

Overview

17
17
years of professional experience

Work History

Sales Lead

T-Mobile
01.2018 - Current
  • Managed inventory and supplies to guarantee availability of necessary materials.
  • Resolved issues with strong problem-solving skills, ensuring efficient operations.
  • Engaged customers through effective verbal communication to identify needs and requirements.
  • Operated register, processed cash and credit card transactions accurately.
  • Collaborated with diverse coworkers to achieve goals and address product-related issues.

Cash and Trade Processing Rep

Citibank Financial
11.2016 - 01.2018
  • Processed regular, restricted, and legal transfers involving payments, receivables, and trade transactions.
  • Ensured efficient transaction processing while serving as a subject matter expert.
  • Evaluated issues and recommended data-driven solutions based on technical expertise.
  • Anticipated internal and external client requests for timely deliverables.
  • Developed understanding of cash and trade operations' interdepartmental interactions.
  • Assessed risks in business decisions, prioritizing firm reputation and client asset protection.
  • Drove compliance with laws, regulations, policies, and ethical standards throughout operations.

Sr. Customer Service Rep / Fraud Analyst II

Bank of America
05.2014 - 10.2016
  • Guided new hires in system navigation as a subject-matter expert for Inward Recovery Services.
  • Trained 2016 IRS Recovery Services class on system information and recovery tactics.
  • Managed banking products with high-risk activity to optimize approval of legitimate transactions.
  • Identified fraudulent activity, minimized client impact, and restricted account activity at point of sale.
  • Utilized judgment and extensive job experience to make informed decisions based on established procedures.
  • Assessed risk levels, influencing customer experience and safeguarding bank interests.
  • Reviewed accounts requiring specialized resolution or differentiated treatment based on analysis.
  • Complied with industry regulations and financial controls while accurately recording client interaction data.

Bank Associate

The Columbia Bank
08.2008 - 01.2014
  • Verified amounts and accuracy of deposit slips for checks and cash received.
  • Cashed checks and dispensed currency after confirming signatures and account balances.
  • Prepared cashier's checks while ensuring all details were accurate.
  • Executed special customer services, including ordering bank cards and checks.
  • Resolved discrepancies related to customer accounts promptly.

Education

Some College (No Degree) - Accounting And Finance

Wesley College
Dover, Delaware

Skills

  • Data analysis and fraud detection
  • Customer relationship management
  • Call center operations
  • Cash handling and key holder experience
  • Banking policies and procedures
  • Issue resolution
  • Verbal and written communication

References

References available upon request.

Timeline

Sales Lead

T-Mobile
01.2018 - Current

Cash and Trade Processing Rep

Citibank Financial
11.2016 - 01.2018

Sr. Customer Service Rep / Fraud Analyst II

Bank of America
05.2014 - 10.2016

Bank Associate

The Columbia Bank
08.2008 - 01.2014

Some College (No Degree) - Accounting And Finance

Wesley College

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Joseph MOMOH