Joseph Otogor
Rasiweg 2, 6030 Ebikon
Summary
Dynamic IT professional with extensive experience at NTT Data Services, excelling in systems administration and end-user support. Proven track record in incident management and cloud computing, fostering efficient IT operations. Adept at leveraging Active Directory and technical documentation to enhance service delivery and user satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Tech Senior Associate
NTT Data Services
03.2017 - Current
- End User Support (Hardware – HP, DELL & Lenovo)
- Support for Windows 7, 8 and 10 client systems
- Ticketing System ( with Service Now )
- Laptop Deployment (Staging and handover to users)
- Support for office 365
- MS Entra, intunes
- User account administration on Active Directory
- Onboarding and offboarding (As per company policy and process)
- AV Conferencing Support (with Polycom & Creston Airmedia equipment and Cisco WebEx )
- Work with Service Now (SNOW for ticketing system and asset management)
- Mobile equipment support (iOS iPhone & iPad)
- Print management (Hp and Lexmark printers )
- Asset Management ( with Service Now / ISM)
- Network / Data Center Management
- With NTT Data Services for Amgen Account, Rotkreuz, Switzerland
Founder and Manager
J & A Systems Consulting
09.2016 - 03.2017
- An IT Consulting Services Company
System Administrator (Data Analytics and Reporting)
Credit-Suisse AG
Zürich
11.2015 - 02.2016
Systems Engineer (IT Operations)
Depuy Snythes
Zuchwil
11.2014 - 04.2015
- A Company of Johnson and Johnson
Windows System Administrator
Credit Suisse
Zürich
05.2010 - 06.2014
ICT Supporter
Jobtv Medienwerkstatt
Zürich
09.2009 - 05.2010
ICT Supporter / System Administrator
Raiffeisen Group
St. Gallen
10.2007 - 01.2009
ICT Supporter / System Administrator
InnoPark
St. Gallen
06.2006 - 11.2006
System Administrator (MS Exchange)
Abraxas Informatik AG
St. Gallen
04.1999 - 07.2005
Education
MSc - Information Systems Management
Tech Global University
03-2027
MSc - Advanced Cyber Security Management
Tech Global University
10-2025
Certificate - IT Management
University of Cape Town
01-2017
Bachelor of Science - E-commerce
SBS Swiss Business School
Kloten, Zurich01-2015
Diploma - Network Administration
Klubschule Migros
St. Gallen, Switzerland07-2005
Certificate - Information Technology
Zentrum für Berufliche Weiterbildung
Abtwil, Switzerland01-1999
Diploma - PC User
Klubschule Migros
St. Gallen, Switzerland01-1998
Skills
- Systems Administration
- Active Directory Services
- Network Troubleshooting
- End-User Support
- IT Security
- Incident Management
- Technical Documentation
- Office 365 support
- Change Management
- VMware / Hyper-V
- Azure System Admin
- Cloud computing
- Inventory management
- Data Center Management
Certification
MCSA, MCP, ITIL, Microsoft Specialist: Implementing Azure Solutions
Languages
- German, Very Good (written / spoken)
- Swiss German, Very Good
- English, Mother Tongue
Personal Information
- Date of Birth: 11/10/67
- Nationality: Swiss
Training
- 03/16, 08/16, VMware Training, SharePoint Training, SCCM
- 05/15, 09/15, Windows Server 2012, Citrix XenApp, Citrix XenServer and Azure Cloud Computing, System Center Operations Manager 2007 (Monitoring), Microwin AG, Zürich, Switzerland, Internet Information Services (6.0) Installation / Administration, Microwin AG, Zürich, Switzerland, Project Management, Web Engineering, Linux and Open Office, InnoPark, St. Gallen, Switzerland, MS Windows and Exchange 2003, Abraxas Informatik AG, St. Gallen, Switzerland, Implementing and Managing MS Exchange 2000, Abraxas Informatik AG, St. Gallen, Switzerland, Implementing MS Windows 2000 Server and Professional, Abraxas Informatik AG, St. Gallen, Switzerland, Implementing MS Windows 2000 Network Infrastructure / Directory Services, Abraxas Informatik AG, St. Gallen, Switzerland
Availability
As agreed
Current Activity
- 08/23, Present, MSc in Advanced Cyber Security Management
- 08/23, Present, MSc in Information Systems Management
- 03/17, Present, Field Tech Senior Associate, NTT Data Services for Amgen Account, Rotkreuz, Switzerland, End User Support (Hardware – HP, DELL & Lenovo), Support for Windows 7, 8 and 10 client systems, Ticketing System (with Service Now), Laptop Deployment (Staging and handover to users), Support for office 365, MS Entra, intunes, User account administration on Active Directory, On-boarding and off-boarding (As per company policy and process), AV Conferencing Support (with Polycom & Creston Airmedia equipment and Cisco WebEx), Work with Service Now (SNOW for ticketing system and asset management), Mobile equipment support (iOS iPhone & iPad), Print management (Hp and Lexmark printers), Asset Management (with Service Now / ISM), Network / Data Center Management
Statement
With over 24 years’ experience as IT Systems administrator, Systems Engineer and IT supporter respectively, with experience in Incident, Change and Asset management. I am looking for new challenges that will give me the opportunity to utilize the IT skills I have acquired over the years.
Timeline
Field Tech Senior Associate
NTT Data Services
03.2017 - Current
Founder and Manager
J & A Systems Consulting
09.2016 - 03.2017
System Administrator (Data Analytics and Reporting)
Credit-Suisse AG
11.2015 - 02.2016
Systems Engineer (IT Operations)
Depuy Snythes
11.2014 - 04.2015
Windows System Administrator
Credit Suisse
05.2010 - 06.2014
ICT Supporter
Jobtv Medienwerkstatt
09.2009 - 05.2010
ICT Supporter / System Administrator
Raiffeisen Group
10.2007 - 01.2009
ICT Supporter / System Administrator
InnoPark
06.2006 - 11.2006
System Administrator (MS Exchange)
Abraxas Informatik AG
04.1999 - 07.2005
MSc - Information Systems Management
Tech Global University
MSc - Advanced Cyber Security Management
Tech Global University
Certificate - IT Management
University of Cape Town
Bachelor of Science - E-commerce
SBS Swiss Business School
Diploma - Network Administration
Klubschule Migros
Certificate - Information Technology
Zentrum für Berufliche Weiterbildung
Diploma - PC User
Klubschule Migros