Joseph Wichert
Middletown,DE
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Deluxe Corp.
12.2022 - Current
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed weekly payroll for 20 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Test Analyst
Deluxe Corp.
01.2021 - 12.2022
- Optimized test cases to maximize success of manual software testing.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Recommended changes and corrections to developers for optimal software performance and usability.
Quality Assurance Analyst
Deluxe Corp
09.2018 - 12.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Developed and maintained defect databases for known issues.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Processing Specialist
Deluxe Crop
06.2012 - 09.2018
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
High School Diploma -
Middletown High School
Middletown, DE06.2012
Skills
- Safety oversight
- Performance monitoring
- Process optimization
- Task delegation
- Quality assurance
- Productivity management
- Project planning
- Management
- Staff supervision
- Workflow optimization
- Root-cause analysis
- Scheduling coordination
Timeline
Operations Supervisor
Deluxe Corp.
12.2022 - Current
Test Analyst
Deluxe Corp.
01.2021 - 12.2022
Quality Assurance Analyst
Deluxe Corp
09.2018 - 12.2020
Processing Specialist
Deluxe Crop
06.2012 - 09.2018
High School Diploma -
Middletown High School
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