Joseph B Lahai
London
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
CEO
MF Clothing
04.2019 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Chef
White Men Can't Jerk
11.2022 - 10.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
Restaurant Manager
Tucka Burger
03.2019 - 01.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Retail Shop Manager
Jekka
08.2016 - 09.2018
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed new promotional campaigns to attract new customers.
Education
BBA - Business Management
Icon College
LondonSkills
- Strategic Planning
- Business Development
- Expense Tracking
- Workforce Management
- Team Leadership
- Time Management
- Problem-Solving
- Customer Service
- Customer Accommodations
- Customer Experiences
Timeline
Chef
White Men Can't Jerk
11.2022 - 10.2023
CEO
MF Clothing
04.2019 - Current
Restaurant Manager
Tucka Burger
03.2019 - 01.2023
Retail Shop Manager
Jekka
08.2016 - 09.2018
BBA - Business Management
Icon College
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