Joshua Rodriguez
Newark
Summary
High-impact professional known for sharp prioritization, strong problem-solving, and consistent results in fast-paced environments. Reliable, adaptable, and committed to elevating performance.
Overview
12
12
years of professional experience
Work History
MEMBER ADVOCATE
AmeriHealth Caritas
11.2021 - 09.2025
- Delivered high-level support to members by resolving benefit, coverage, and service issues with accuracy, empathy, and strong attention to detail.
- Assisted the Appeals & Grievances Department by gathering documentation, clarifying member concerns, and ensuring timely, compliant case resolution.
- Coordinated care and resources to remove service barriers and improve member access to healthcare programs.
- Managed high-volume inquiries while maintaining exceptional service.
CUSTOMER SERVICE AGENT
LabCorp
New Castle, DE
12.2018 - 11.2021
- Managed high-volume patient scheduling, billing inquiries, and test information with accuracy and professionalism.
- Delivered fast, clear support to patients, clients, and medical offices, ensuring smooth check-ins and timely specimen pickups.
- Maintained organized billing and client records while resolving issues with precision and strong attention to detail.
CUSTOMER SERVICE
HBCS
02.2014 - 12.2018
- Handled complex payment inquiries, EOB explanations, and account follow-ups to improve patient understanding and reduce delinquencies.
- Conducted high-volume inbound/outbound calls, resolving account issues and arranging payment solutions.
- Analyzed collection reports to identify outstanding balances and drive successful recovery strategies.
Education
Diploma -
John F. Kennedy High School
Paterson, NJ01-2009
Skills
- Advanced Creative Problem Solving
- High-Efficiency Multitasking & Prioritization
- Strategic Customer Retention & Resolution
- Bilingual Communication Excellence
Timeline
MEMBER ADVOCATE
AmeriHealth Caritas
11.2021 - 09.2025
CUSTOMER SERVICE AGENT
LabCorp
12.2018 - 11.2021
CUSTOMER SERVICE
HBCS
02.2014 - 12.2018
Diploma -
John F. Kennedy High School