Joshua Souder

• Help oversee all daily operations within the IT Department
• Manage full Active Directory environment including lifecycle, GPO design, OU structure, and access control.
• Administer virtual servers, VM deployments, OS patching, and physical hypervisors.
• Provide Tier 3 support for complex system issues requiring elevated access.
• Lead infrastructure projects and coordinate with internal departments and vendors.
• Led full AD domain migration with zero casino floor downtime.
• Help Train New Hires

• Fluent and up-to-date on all Apple main three devices: Computers, phones, and Watches
• Fluent and up-to-date on all macOS, iOS, and iPadOS systems.
• Delivered company’s first major software update in nearly three years.
• Maintained consistent 3-week sprint update cycle.
• Reverse-engineered legacy C++/Qt codebase and modernized components.
• Developed macOS forensic plugins for SQL, plist, and metadata parsing.
• Enhanced product reliability supporting criminal investigations.

• Awarded Employee of the Month within first 3 months of employment.
• Through proven abilities and truest I was given tasks and responsibilities such as being solo "On-Call" for a month before my 90 day probationary period was up.
• Provided support for PC imaging, POS deployment, AV systems, and enterprise apps.
• Managed asset inventory for all new equipment.
• Served on 24/7 solo on-call rotation every third month.
• Served as Project Lead as just a technician for Replacing Properties entire fleet of POS terminals. Where I imaged and deployed around 50 terminals.

Promoted to Kitchen Manager at just 18 years old, becoming the youngest supervisor in the company’s history. This role established the foundation for my leadership style and management capabilities, demonstrating early aptitude for guiding teams, handling pressure, and overseeing critical operations. Only resigning from the position to go off to College.

Key Responsibilities & Achievements:

• Managed day-to-day kitchen operations for a high-volume restaurant serving hundreds of guests per day.
• Supervised, scheduled, and trained 3–4 cooks per shift, ensuring strong team performance and consistent execution.
• Oversaw inventory management, supply ordering, and cost control to maintain efficient kitchen operations.
• Enforced all health, safety, and sanitation standards, achieving consistently clean audits and maintaining a safe work environment.
• Coordinated with front-of-house and management staff to meet service demands and resolve operational issues in real time.
• Maintained high quality standards, ensuring orders were completed accurately, on time, and to brand expectations.

Leadership Impact:

• Developed strong supervisory and coaching skills that directly translate to managing technical teams.
• Built a reputation for calm, decisive leadership in fast-paced, high-pressure conditions.
• Demonstrated the ability to motivate teams, delegate effectively, and maintain operational stability—skills that later supported my leadership in major IT projects.