Summary
Overview
Work History
Education
Skills
Closing
Certification
References
Timeline
Generic

Joshua Williams

Georgetown

Summary

Creative professional with a strong background in Communications and Information Security. Proven ability to engage effectively with diverse stakeholders and manage projects within established timelines and budgets. Experienced in Computer Science with certifications from Global Technology and Udemy, complemented by over four years in Customer Service and Medical fields. Committed to excellence, attention to detail, and fostering a positive team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

I.T Technical Analyst

Emerge BPO
Georgetown
01.2024 - 11.2024
  • Executed daily backups of critical data using tape and cloud storage solutions.
  • Conducted regular system maintenance, including virus scans and disk defragmentation.
  • Modified systems to enhance workflow and adapt to new purposes.
  • Prepared and delivered technical proposals to clients.
  • Researched innovative technologies and tools to improve productivity and security.
  • Installed and configured network devices, including routers, switches, firewalls, and access points.
  • Resolved customer inquiries promptly via phone and email communication.
  • Troubleshot program and system malfunctions to restore operations.

I.T Officer

Acquity BPO
Georgetown
03.2023 - 08.2024
  • Established centralized management by integrating warehouse management software applications.
  • Developed software applications aligned with organizational objectives.
  • Evaluated data processing proposals to determine project feasibility and strategic alignment.
  • Recommended hardware and software acquisitions based on user needs assessment.
  • Analyzed metrics and compiled IT project progress reports for stakeholder review.

Customer Service Representative

Emerge BPO
Georgetown
05.2022 - 12.2023
  • Exceeded service goals by employing best practices in customer service and sales management.
  • Identified upselling opportunities based on customer needs to enhance revenue.
  • Updated databases with accurate customer data, ensuring information integrity.
  • Surpassed sales targets through effective marketing strategy implementation.
  • Assisted customers with selection, ordering, billing, returns, exchanges, and technical support.
  • Enhanced product knowledge continuously to deliver optimal service and meet sales quotas.
  • Documented order specifics along with customer preferences and billing information in the system.
  • Cultivated strong customer relationships to promote repeat business.

Rev Online Transcriptionist

REV
Austin
06.2020 - 08.2021
  • Reviewed diagnostic and procedural terminology for consistency with accepted medical nomenclature.
  • Verified contextual accuracy of reports by replaying dictation tapes.
  • Maintained confidentiality of all patient records to ensure HIPAA compliance.
  • Documented audio recordings accurately using extensive knowledge of medical terminology.
  • Proofread final documents to meet formatting and accuracy standards.
  • Participated in training sessions to improve transcription skills and adopt new technologies.

Taxi Service Supervisor

Classic Cabs Taxi Service
Georgetown
02.2019 - 04.2020
  • Processed payments and set up payment options, ensuring clarity in billing procedures for customers.
  • Resolved customer inquiries and complaints to enhance satisfaction and retention.
  • Reviewed employee work for compliance with quality standards and procedural guidelines.
  • Developed incentive programs that motivated staff towards achieving organizational objectives.
  • Issued work schedules and duty assignments, optimizing administrative operations.
  • Provided one-on-one training sessions for onboarding new team members.
  • Collaborated with upper management on special projects focused on profitability enhancement.

Education

Information And Communication Technology

Apex Education
03-2023

Some College (No Degree) - Information Technology

Udemy
San Francisco, California, United States

Skills

  • Data backup and system maintenance
  • Network troubleshooting and security
  • Technical proposals and documentation
  • Customer support and relationship management
  • Software development and testing
  • Project management methodologies
  • Problem solving strategies
  • Effective communication skills
  • System performance optimization
  • Hardware configuration expertise
  • Information security protocols
  • Network systems management
  • Troubleshooting techniques
  • Professionalism in service delivery
  • Continuous improvement initiatives

Closing

I know I will make a positive contribution to your company and I am looking forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. Also please let me know if you wish to further discuss your requirements and my ability to meet them. I am interested in learning about your company and transferring my skills., Sincerely, Joshua Williams

Certification

  • TOTAL CompTIA A+ (220-1001)
  • TOTAL CompTIA Network +
  • CompTIA Security +
  • Networking Security Essentials
  • Complete Cyber Security Course, Network Security
  • Introduction to Windows Server 2012 R2
  • Cybersecurity Threat Intelligence Researcher
  • Cybersecurity Advanced Persistent Threat Defender
  • Learn Python Programming Masterclass

References

References available upon request.

Timeline

I.T Technical Analyst

Emerge BPO
01.2024 - 11.2024

I.T Officer

Acquity BPO
03.2023 - 08.2024

Customer Service Representative

Emerge BPO
05.2022 - 12.2023

Rev Online Transcriptionist

REV
06.2020 - 08.2021

Taxi Service Supervisor

Classic Cabs Taxi Service
02.2019 - 04.2020

Information And Communication Technology

Apex Education

Some College (No Degree) - Information Technology

Udemy

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