Josophina Simwa
Frankfurt am Main
Kurzprofil
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Übersicht
23
23
years of professional experience
Berufserfahrung
Sales Manager
Enpal B.V.
Frankfurt am Main
2024.05 - 2025.10
- Identifying new business opportunities and defining clear sales objectives
- Providing professional customer consultation via phone, in person, and online
- Collaborating closely with internal departments such as marketing, customer service, and product development
- Conducting negotiations confidently through to successful contract closure
- Actively acquiring new customers while maintaining and strengthening relationships with existing clients
- Preparing tailored offers and actively selling products and services
- Analyzing sales data and regularly preparing insightful reports
- .
Sales Account Manager
Jobilla DACH GmbH
Berlin
2023.01 - 2025.04
- Coordinated with internal stakeholders to develop customized solutions that addressed unique customer needs.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Negotiated contracts with favorable terms for both company and clients, driving mutual success.
- Consistently exceeded quotas by leveraging extensive network of contacts within target industries.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.
Assistant Sales Manager
Agentur Consulting
2020.08 - 2022.12
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Developed strong client relationships for repeat business and increased referrals.
- Collaborated with product development teams to offer feedback on customer needs, leading to improved offerings in line with market trends.
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Office Manager
Frankfurter Messe / Frankfurt Trade Fair
2019.09 - 2020.03
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
TRADE REPRESENTATIVE FOR FOOD SUPPLEMENTS
Self-employed ASEA And JUICE PLUS
2011.03 - 2019.07
- Implemented innovative marketing strategies that effectively promoted products and services to international audiences.
- Collaborated with internal departments for seamless execution of trade deals, fostering positive team environment.
- Developed new business relationships with international partners through effective negotiation and communication skills.
- Optimized supply chain operations by analyzing data and implementing improvements where necessary for more efficient processes.
- Increased client satisfaction by providing exceptional customer service and addressing trade inquiries in timely manner.
- Managed trade documentation, ensuring all paperwork was accurate and submitted on time to avoid potential delays or fines.
- Fostered strong working relationships with government officials responsible for overseeing import/export regulations compliance matters.
- Coordinated logistics for cross-border shipments, ensuring smooth delivery of products while adhering to customs regulations.
- Enhanced company reputation within industry through active participation in conferences, events, and networking opportunities.
- Reduced costs by renegotiating contracts with suppliers, securing better pricing without compromising quality standards.
- Provided training and mentorship to junior staff members, fostering a supportive work culture that encouraged growth and development.
- Established long-lasting client relationships by consistently delivering high-quality services tailored to their unique needs.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Insured cargo against loss, damage or pilferage.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Account Manager
S&K MC Mobile Communication
2008.03 - 2013.01
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Sales Manager
Three Kings Consulting ltd.
2003.01 - 2008.01
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Recruiting Consultant
Allservice Personaldienstleistungen
2003.01 - 2004.06
- Contributed to business growth by identifying new opportunities within existing client accounts, leading to expanded services offerings.
- Created customized recruitment solutions tailored to specific client needs, resulting in higher placement success rates.
- Collaborated with hiring managers to develop accurate job descriptions that effectively communicated role expectations and requirements.
- Developed long-lasting relationships with both clients and candidates through consistent communication and followup.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Improved client satisfaction by efficiently managing the full-cycle recruitment process, including screening, interviewing, and selecting top talent.
- Enhanced company reputation by maintaining a consultative approach and delivering high-quality candidates to clients.
Ausbildung
M.D. - Office Management
VBFF
High School Diploma -
VHS Frankfurt Am Main
Secondary School Diploma -
Goethe Gymnasium
Kompetenzen
- P>Consulting
- P>Processing
- P>CRM´s
- P>Office Management
- P>KPI Monitoring
- P>Performance Improvement
- P>Sales strategy development
- P>Customer Service
- P>Aftermarket Sales
- P>Account Management
- P>Customer Billing
- P>Teamwork and Collaboration
- P>Sales processes
- P>Closing Techniques
Sprachen
GERMAN
SWAHILI
ENGLISH
Benutzerdefiniert
4,5,5
Languages
Deutsch
Muttersprache
Englisch
Fachkundig (C1)
C1
Zeitleiste
Sales Manager
Enpal B.V.
2024.05 - 2025.10
Sales Account Manager
Jobilla DACH GmbH
2023.01 - 2025.04
Assistant Sales Manager
Agentur Consulting
2020.08 - 2022.12
Office Manager
Frankfurter Messe / Frankfurt Trade Fair
2019.09 - 2020.03
TRADE REPRESENTATIVE FOR FOOD SUPPLEMENTS
Self-employed ASEA And JUICE PLUS
2011.03 - 2019.07
Account Manager
S&K MC Mobile Communication
2008.03 - 2013.01
Sales Manager
Three Kings Consulting ltd.
2003.01 - 2008.01
Recruiting Consultant
Allservice Personaldienstleistungen
2003.01 - 2004.06
M.D. - Office Management
VBFF
High School Diploma -
VHS Frankfurt Am Main
Secondary School Diploma -
Goethe Gymnasium