Summary
Overview
Work History
Education
Skills
Timeline
Generic
Josophina Simwa

Josophina Simwa

Account Managing, Recruiting, Sales Consultant
Frankfurt am Main

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Sales Account Manager

Jobilla DACH GmbH
01.2023 - Current
  • Coordinated with internal stakeholders to develop customized solutions that addressed unique customer needs.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Negotiated contracts with favorable terms for both company and clients, driving mutual success.
  • Consistently exceeded quotas by leveraging extensive network of contacts within target industries.
  • Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
  • Streamlined internal processes for improved efficiency, allowing more time spent on building client relationships.

Assistant Sales Manager

Agentur Consulting
08.2020 - 12.2022
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Developed strong client relationships for repeat business and increased referrals.
  • Collaborated with product development teams to offer feedback on customer needs, leading to improved offerings in line with market trends.
  • Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

Office Manager

Frankfurter Messe / Frankfurt Trade Fair
09.2019 - 03.2020
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

TRADE REPRESENTATIVE FOR FOOD SUPPLEMENTS

Self-employed ASEA And JUICE PLUS
03.2011 - 07.2019
  • Implemented innovative marketing strategies that effectively promoted products and services to international audiences.
  • Collaborated with internal departments for seamless execution of trade deals, fostering positive team environment.
  • Developed new business relationships with international partners through effective negotiation and communication skills.
  • Optimized supply chain operations by analyzing data and implementing improvements where necessary for more efficient processes.
  • Increased client satisfaction by providing exceptional customer service and addressing trade inquiries in timely manner.
  • Managed trade documentation, ensuring all paperwork was accurate and submitted on time to avoid potential delays or fines.
  • Fostered strong working relationships with government officials responsible for overseeing import/export regulations compliance matters.
  • Coordinated logistics for cross-border shipments, ensuring smooth delivery of products while adhering to customs regulations.
  • Enhanced company reputation within industry through active participation in conferences, events, and networking opportunities.
  • Reduced costs by renegotiating contracts with suppliers, securing better pricing without compromising quality standards.
  • Provided training and mentorship to junior staff members, fostering a supportive work culture that encouraged growth and development.
  • Established long-lasting client relationships by consistently delivering high-quality services tailored to their unique needs.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Insured cargo against loss, damage or pilferage.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.

Account Manager

S&K MC Mobile Communication
03.2008 - 01.2013


  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.


Sales Manager

Three Kings Consulting ltd.
01.2003 - 01.2008
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Recruiting Consultant

Allservice Personaldienstleistungen
01.2003 - 06.2004
  • Contributed to business growth by identifying new opportunities within existing client accounts, leading to expanded services offerings.
  • Created customized recruitment solutions tailored to specific client needs, resulting in higher placement success rates.
  • Collaborated with hiring managers to develop accurate job descriptions that effectively communicated role expectations and requirements.
  • Developed long-lasting relationships with both clients and candidates through consistent communication and followup.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Improved client satisfaction by efficiently managing the full-cycle recruitment process, including screening, interviewing, and selecting top talent.
  • Enhanced company reputation by maintaining a consultative approach and delivering high-quality candidates to clients.

Education

M.D. - Office Management

VBFF
Frankfurt Am Main
04.2001 -

High School Diploma -

VHS Frankfurt Am Main
Frankfurt Am Main
04.2001 -

Secondary School Diploma -

Goethe Gymnasium
Frankfurt Am Main

Skills

Consulting

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Timeline

Sales Account Manager

Jobilla DACH GmbH
01.2023 - Current

Assistant Sales Manager

Agentur Consulting
08.2020 - 12.2022

Office Manager

Frankfurter Messe / Frankfurt Trade Fair
09.2019 - 03.2020

TRADE REPRESENTATIVE FOR FOOD SUPPLEMENTS

Self-employed ASEA And JUICE PLUS
03.2011 - 07.2019

Account Manager

S&K MC Mobile Communication
03.2008 - 01.2013

Recruiting Consultant

Allservice Personaldienstleistungen
01.2003 - 06.2004

Sales Manager

Three Kings Consulting ltd.
01.2003 - 01.2008

M.D. - Office Management

VBFF
04.2001 -

High School Diploma -

VHS Frankfurt Am Main
04.2001 -

Secondary School Diploma -

Goethe Gymnasium

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Josophina SimwaAccount Managing, Recruiting, Sales Consultant