Psychology
Jovana Firezar
Elblag,Poland
Summary
Proven Learning Specialist at Foundever, adept in adult learning theory and training coordination and enhanced training effectiveness. Excelled in needs analysis and training delivery, demonstrating a commitment to continuous improvement and results-driven strategies.
Overview
15
15
years of professional experience
4
4
Languages
4
4
Certificates
Work History
Learning Specialist
Foundever
07.2021 - Current
- In 2023 delivered 1500 hours of personalized educational, behavioral, and emotional support to new hires and tenure agents to enable positive learning outcomes
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Develop continuous trainings for my team based on requirement
- Build annual training program and prepare teaching plans for my team
- Assess training effectiveness to ensure incorporation of taught skills and techniques, such as objection handling and consultative selling techniques
- Stay informed about client processes, trends and strategy, as to recommend programs, trainings changes where appropriate
- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Participated in ongoing professional development opportunities to stay current on best practices in education and enhance personal growth as an educator.
- Promoted active engagement in lessons through hands-on activities and group projects, boosting overall class participation.
Online Business Owner
Fresco Retail Group SRL
12.2014 - 12.2021
- Created engaging social media content to increase brand awareness and attract new customers.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
- Conducted regular competitor analysis to identify strengths, weaknesses, opportunities, and threats within the industry landscape.
- Analyzed web analytics data to make informed decisions about marketing strategies and website improvements.
- Developed targeted promotions to boost sales during slow periods or seasonal fluctuations.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Customer Support Representative
Sykes Enterprises, Incorporated
09.2012 - 06.2018
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Connected with customers to address questions and resolve issues through phone and email.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
Store Manager
City Time D.o.o.
09.2010 - 06.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Substitute English Language Teacher
Primary School "Laza Lazarovic"
02.2009 - 04.2009
- Adapted lessons for English Language Learners by utilizing visual aids, simplified language explanations, and targeted vocabulary instruction.
- Enhanced student comprehension by incorporating multimedia resources and diverse teaching techniques.
- Maintained detailed records of student attendance, grades, and behavior to track progress throughout the school year.
- Assessed student progress regularly with formative evaluations, adjusting instructional strategies accordingly.
Education
Bachelor of Arts - English Language And Literature
Slobomir University
Bijeljina, Bosnia And Herzegovina 04.2001 -
Skills
Interests
Parenting
Cooking
Gardening
Languages
Italian
Beginner (A1)
English
Bilingual or Proficient (C2)
Romanian
Advanced (C1)
Serbian
Bilingual or Proficient (C2)
Certification
EENL Trainer Development, Sitel Group - August September 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionSoftware
Microsoft Office Tools
SAP
Timeline
Learning Specialist
Foundever
07.2021 - Current
Online Business Owner
Fresco Retail Group SRL
12.2014 - 12.2021
Customer Support Representative
Sykes Enterprises, Incorporated
09.2012 - 06.2018
Store Manager
City Time D.o.o.
09.2010 - 06.2011
Substitute English Language Teacher
Primary School "Laza Lazarovic"
02.2009 - 04.2009
Bachelor of Arts - English Language And Literature
Slobomir University
04.2001 -
EENL Trainer Development, Sitel Group - August September 2022
Team Manager Talent Plus, Foundever - ongoing
Trainer Course, Hum Management Consulting- January March 2019
Project Management Foundation, LinkedIn Learning - November 2024
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