Summary
Overview
Work History
Education
Skills
Interests
Languages
Websites
Certification
Work Availability
Work Preference
Software
Timeline
AdministrativeAssistant
Jovana Firezar

Jovana Firezar

Elblag,Poland

Summary

Proven Learning Specialist at Foundever, adept in adult learning theory and training coordination and enhanced training effectiveness. Excelled in needs analysis and training delivery, demonstrating a commitment to continuous improvement and results-driven strategies.

Overview

15
15
years of professional experience
4
4
Languages
4
4
Certificates

Work History

Learning Specialist

Foundever
07.2021 - Current
  • In 2023 delivered 1500 hours of personalized educational, behavioral, and emotional support to new hires and tenure agents to enable positive learning outcomes
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Develop continuous trainings for my team based on requirement
  • Build annual training program and prepare teaching plans for my team
  • Assess training effectiveness to ensure incorporation of taught skills and techniques, such as objection handling and consultative selling techniques
  • Stay informed about client processes, trends and strategy, as to recommend programs, trainings changes where appropriate
  • Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Participated in ongoing professional development opportunities to stay current on best practices in education and enhance personal growth as an educator.
  • Promoted active engagement in lessons through hands-on activities and group projects, boosting overall class participation.

Online Business Owner

Fresco Retail Group SRL
12.2014 - 12.2021
  • Created engaging social media content to increase brand awareness and attract new customers.
  • Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
  • Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
  • Established strong relationships with suppliers for better pricing and product availability, reducing operational costs.
  • Conducted regular competitor analysis to identify strengths, weaknesses, opportunities, and threats within the industry landscape.
  • Analyzed web analytics data to make informed decisions about marketing strategies and website improvements.
  • Developed targeted promotions to boost sales during slow periods or seasonal fluctuations.
  • Boosted online sales by implementing effective marketing strategies and optimizing website content.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.

Customer Support Representative

Sykes Enterprises, Incorporated
09.2012 - 06.2018
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.

Store Manager

City Time D.o.o.
09.2010 - 06.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Substitute English Language Teacher

Primary School "Laza Lazarovic"
02.2009 - 04.2009
  • Adapted lessons for English Language Learners by utilizing visual aids, simplified language explanations, and targeted vocabulary instruction.
  • Enhanced student comprehension by incorporating multimedia resources and diverse teaching techniques.
  • Maintained detailed records of student attendance, grades, and behavior to track progress throughout the school year.
  • Assessed student progress regularly with formative evaluations, adjusting instructional strategies accordingly.

Education

Bachelor of Arts - English Language And Literature

Slobomir University
Bijeljina, Bosnia And Herzegovina
04.2001 -

Skills

Interests

Psychology

Parenting

Cooking

Gardening

Languages

Italian
Beginner (A1)
English
Bilingual or Proficient (C2)
Romanian
Advanced (C1)
Serbian
Bilingual or Proficient (C2)

Certification

EENL Trainer Development, Sitel Group - August September 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home option

Software

Microsoft Office Tools

SAP

Timeline

Learning Specialist

Foundever
07.2021 - Current

Online Business Owner

Fresco Retail Group SRL
12.2014 - 12.2021

Customer Support Representative

Sykes Enterprises, Incorporated
09.2012 - 06.2018

Store Manager

City Time D.o.o.
09.2010 - 06.2011

Substitute English Language Teacher

Primary School "Laza Lazarovic"
02.2009 - 04.2009

Bachelor of Arts - English Language And Literature

Slobomir University
04.2001 -

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Jovana Firezar