Jowina M. Jackson
Dover
Summary
Experienced operations professional with over 5 years in leadership, healthcare administration, and compliance. Expertise in onboarding, staff training, and documentation management. Capable of coordinating remote teams and enhancing operational efficiency while fostering a positive workplace culture. Aiming to contribute organizational and people management skills as a Remote People Operations Manager.
Overview
6
6
years of professional experience
Work History
Senior Program Associate
Bancroft
Newark
08.2023 - 02.2026
· Supervised, coached, and mentored direct support staff while promoting a collaborative and positive work environment.
· Assisted with onboarding and training new employees on company policies, procedures, and compliance standards.
· Coordinated staff schedules, transportation, appointments, and daily operations.
· Maintained confidential employee and resident documentation while ensuring HIPAA compliance.
· Conducted medication audits and maintained accurate compliance records.
· Participated in licensing inspections and organizational audits.
· Responded to workplace incidents, documented findings, and followed through to resolution.
· Collaborated with leadership to improve operational efficiency and staff performance.
Insurance Specialist
RemX (Mckesson)
Scottsdale
12.2021 - 03.2023
· Maintained accurate employee and patient documentation in electronic record systems.
· Processed confidential records while ensuring compliance with privacy regulations.
· Entered and updated large volumes of data with exceptional accuracy.
· Prepared business and government documentation.
· Organized and maintained electronic filing systems.
· Collaborated with multiple departments to ensure timely processing of records.
Caregiver
Brookdale Senior Living
06.2020 - 12.2021
· Built positive relationships with clients and families through excellent communication.
· Maintained detailed daily documentation and care records.
· Coordinated appointments and daily schedules.
· Assisted with medication administration and health monitoring.
· Supported a respectful, safe, and inclusive environment.
Education
Bachelor of Science - Computer Science
Saint Peter's University
Jersey City, NJ12-2012
Master of Science - Healthcare Management
American InterContinental University
Schaumburg, IL07-2026
Skills
- HR Administration
- Onboarding support
- Training development
- Employee Relations
- Leadership coaching
- Regulatory compliance
- Personnel Documentation
- Record Management
- Process Improvement
- Calendar management
- Microsoft Office Suite
- Google Workspace
- Zoom & Virtual Collaboration
- Confidential Information Management
Timeline
Senior Program Associate
Bancroft
08.2023 - 02.2026
Insurance Specialist
RemX (Mckesson)
12.2021 - 03.2023
Caregiver
Brookdale Senior Living
06.2020 - 12.2021
Bachelor of Science - Computer Science
Saint Peter's University
Master of Science - Healthcare Management
American InterContinental University