Joyce Aughtman

• Managed all administrative responsibilities for clinic operations, ensuring accurate data entry and maintenance of electronic records.
• Managed incoming calls and scheduled appointments for prospective patients. Provided detailed information about clinic services to enhance patient understanding.
• Oversaw collection of co-payments and outstanding balances at the time of service. Investigated billing discrepancies and escalated unresolved issues to corporate. Compiled and monitored collection reports to ensure accuracy and compliance.
• Assisted in receiving referrals from physicians and promptly contacted patients to schedule appointments. Collected demographic and financial information, including insurance data, to facilitate initial evaluations.
• Executed verification of demographic and insurance benefits, ensuring timely communication with patients regarding any issues.
• Greet patients and visitors promptly and warmly, performing check-in procedures, resolving any issues insuring a positive experience at all touchpoints.
• Supported operational efficiency by managing scheduling and appointment arrangements for visitors and vendors with clinic management.
• Monitored equipment and facility maintenance requests. Assisted clinic staff and vendors in coordinating service requests.

• Care and management of equestrian center and boarding facility to provide excellent care for horses and outstanding customer service to clients and visitors
• Supported planning and coordination of public equestrian events and camps to enhance community engagement.
• Executed daily operational and facilities management tasks to maintain safety and functionality of premises.
• Facilitated scheduling and coordination efforts with external service providers.

• Managed daily operations, ensuring seamless guest experiences and high service standards.
• Performed all resource management, funding and accounting operations
• Assisted owners with marketing and advertising to attract new clientele
• Coordinated special events, optimizing resources and enhancing guest engagement initiatives.
• Analyzed customer feedback to identify areas for improvement in services and amenities offered.

Performed in a wide variety of clinical settings including Emergency, Acute Care, Surgery and private clinics.