Juanita Allen
Smyrna
Summary
Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-driven approach. Committed to enhancing customer experiences and supporting organizational success.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Bank of New York
Wilmington
12.2021 - Current
- Streamlined daily tasks to ensure seamless customer support operations.
- Executed core responsibilities to enhance management of customer support duties.
- Maintained high standards in customer support services through effective oversight of daily activities.
Customer Service Representative
TTEC Services
Englewood
07.2020 - 12.2021
- Addressed customer claims inquiries, delivering accurate information efficiently.
- Handled high call volumes while upholding quality service standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained detailed records of customer interactions and transactions for future reference.
Medical Claims Examiner
Delaware Claims Processing Facility
Wilmington
12.2007 - 01.2013
- Conducted thorough research of medical records to gather additional information for claims processing.
- Reviewed and processed medical claims to ensure accuracy and compliance with established guidelines.
- Identified and investigated discrepancies in claims data, reconciling errors and correcting inaccuracies.
Education
Diploma - Medical Assistant
Star Technical Institute
Wilmington, DE03-1993
High School Diploma -
Glasgow High School
Newark, DE06-1985
Skills
- Call center technology
- Customer engagement
- Effective communication
- Active listening
- Conflict resolution
- Team collaboration
- Time management
Court Appointed Special Advocate
- I served as a voice for Delaware's abused and neglected children worked in conjunction with child protective service and juvenile justice system.
Delaware Notary Public
- Serve as a Public and Impartial Witness to the signing of important documents.
References
References available upon request.
Timeline
Customer Support Specialist
Bank of New York
12.2021 - Current
Customer Service Representative
TTEC Services
07.2020 - 12.2021
Medical Claims Examiner
Delaware Claims Processing Facility
12.2007 - 01.2013
Diploma - Medical Assistant
Star Technical Institute
High School Diploma -
Glasgow High School
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