Judith-Andrea Gleiss

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Translated documents from English to German.
• Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
• Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.

• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Managed table turnover rate effectively allowing for more guests served per shift.

Ms. Gleiss was assigned to our sneaker department. Her area of responsibility included the following:

• Customer service and sales
• Proper maintenance of goods and stock
• Product presentation according to visual merchandising guidelines

The responsibilities included:

• Editing texts (EN-DE / DE-EN), proofreading, and providing suggestions for improvement
• Obtaining quotes for translations
• Research, translation, and support for a website project of an international printing company
• Preliminary accounting for the 2017 VAT returns
• Creating Excel spreadsheets for tax purposes
• Compiling English teaching material s for lecturing activities

The responsibilities included all task related to both front and back office operations. These included:

• Correspondence in Spanish and German
• Customer service
• Telephone service
• Issuance of passports
• Issuance of ID cards
• Issuance of birth certificates
• Issuance of marriage certificates
• Sorting pf personnel files
• Scheduling for the Consul General
• Translation of a court ruling
• Co-organization of the Peruvian Cultural Night

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.