Julia Kobrenko
Newark
Summary
Dynamic customer service professional with a proven track record at Independence Blue Cross, adept at resolving conflicts with empathy and critical thinking. Skilled in food safety and time management, I consistently enhance customer satisfaction and loyalty through high-quality service and effective communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Independence Blue Cross
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Baker/Cold Prep
SAGE Dining Services
03.2018 - 08.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Amazon Warehouse Associate
Amazon
10.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Cleaning Crew Member
The Cleaning Authority
04.2017 - 02.2018
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Education
High School Diploma -
St Georges Vocational Highschool
Middletown, DE06-2015
Skills
- Restaurant Experience
- Food Industry
- Retail/Cashire
- Customer service
- Time management
- Cleaning duties
- Food safety
- Active listening
- Critical thinking
- Data entry
- Allergen awareness
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Independence Blue Cross
10.2021 - 04.2022
Amazon Warehouse Associate
Amazon
10.2018 - 03.2019
Baker/Cold Prep
SAGE Dining Services
03.2018 - 08.2021
Cleaning Crew Member
The Cleaning Authority
04.2017 - 02.2018
High School Diploma -
St Georges Vocational Highschool
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