Julia Kowalski
Front Office & Guest Experience Specialist
Berlín
Summary
Hospitality professional with expertise in tourism, restaurant management, and hotel operations. Specializes in guest relations, reservations, and customer service within fast-paced international settings. Delivers exceptional guest experiences through strong communication and problem-solving skills while effectively collaborating with multicultural teams.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Guest Experience & Front Desk Associate
Marriott International
12.2023 - Current
- Delivered exceptional customer service to international guests in a fast-paced hospitality environment
- Managed guest check-ins, check-outs, room assignments, and reservation modifications
- Assisted guests with inquiries, travel recommendations, transportation arrangements, and special requests
- Resolved guest concerns and complaints efficiently while maintaining high service standards
- Coordinated with housekeeping, maintenance, food & beverage, and management teams to ensure seamless operations
- Handled phone calls, emails, and guest communications in a professional and timely manner
- Supported VIP guests and ensured personalized guest experiences aligned with Marriott standards
- Assisted with upselling rooms, hotel services, and additional guest amenities
- Trained and supported new team members on front desk procedures and guest service standards
- Ensured compliance with hotel policies, safety procedures, and brand standards
Assistant Restaurant Manager
Buya Ramen Factory
01.2022 - 01.2023
- Led and supervised restaurant staff during daily operations
- Coordinated workflows to ensure efficient service
- Managed customer relations and handled complaints professionally
- Assisted with hiring, onboarding, and staff training
- Maintained operational standards in a fast-paced environment
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
Tourism Operations & Sales Coordinator
IF-ACTIV TENERIFE
01.2016 - 01.2018
- Oversaw excursion sales and reservations, ensuring exceptional customer support
- Coordinated groups, events, and travel logistics to enhance guest experiences
- Managed administrative and operational tasks to support daily operations
- Managed administrative and operational tasks
- Coordinated sales activities, ensuring alignment with team goals and enhancing communication between departments.
- Developed and maintained sales reports, providing insights to improve strategies and performance tracking.
Education
Bachelor's Degree - Criminology
University of Salamanca
Salamanca06-2023
Skills
- Guest Experience Management
- Front Desk Operations
- Reservation Management
- Customer Service Excellence
- Multitasking & Time Management
- Problem Solving
- Teamwork & Collaboration
- Conflict resolution
- Communication Skills
Timeline
Guest Experience & Front Desk Associate
Marriott International
12.2023 - Current
Assistant Restaurant Manager
Buya Ramen Factory
01.2022 - 01.2023
Tourism Operations & Sales Coordinator
IF-ACTIV TENERIFE
01.2016 - 01.2018
Bachelor's Degree - Criminology
University of Salamanca