Personio
Julia Weber
Professional Customer Success Manager
Munich
Summary
Dynamic Customer Success Manager with a proven track record at Personio SE & Co.KG, excelling in customer relationship building and analytical skills. Spearheaded a portfolio worth 2.6 Million Euros, driving revenue growth and customer retention. Expert in CRM software and adept at mentoring, I've significantly contributed to product development and sales strategies.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Mid Market Customer Success Manager
Personio SE & Co.KG
Munich
09.2022 - Current
- Managing a portfolio of 30-40 Mid Market key accounts (between 500 -1000 employees) with an overall ARR of 2.6 Million Euros
- Half-yearly track record of customer CSAT survey: 4.5/5
- Conducting regular customer check-ins to optimize customer's HR processes and assess progress, adoption rates and strategize future growth opportunities with customers
- Identifying upsell opportunities through frequent account reviews, contributing to increased revenue generation (average yearly NRR 100.7%)
- Analyzing customer data to identify trends and develop strategies to improve customer success metrics
- Using customer/segment feedback to improve product development and create co-creation councils for customers to directly drive feature creation
- Contributing in pre-sales calls to drive new business by aligning customer needs with product capabilities
- Project Lead for "Salesforce for CSM" to optimize internal processes, developing a lead generation strategy and taking over reporting/dashboard creation for 50 Customer Success Manager (DACH & International)
- Mentoring fellow CSMs during onboarding as part of the Buddy Program
Sales Development
Personio SE & Co.KG
Munich
02.2021 - 08.2022
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Consistently exceeded monthly targets by building up a strong pipeline and using relationship building as key sales strategy (average of 115% sales target)
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Mentored Junior Sales Development Roles, contributing to their professional growth and success within the company
Working Student HR Business Partner
SAP
Walldorf
01.2020 - 07.2021
- Worked in the Technology & Innovation business division of SAP
- Supported in reporting & analytics with SAP Success Factors to provide data for 2 restructurings across the business
- Worked alongside a Project Manager to build the bridge between the business division and HR to support in people decisions (e.g. restructuring, salary rounds)
Education
Master of Science - Business Education
University of Mannheim
Mannheim, Germany 09.2018 - 01.2021
Bachelor of Science - Business Education
University of Mannheim
Mannheim, Germany 09.2014 - 07.2018
AuPair - Education
America
Washington DC 07.2013 - 08.2014
Skills
Driving adoption
Customer retention
Customer advocacy
Customer relationship building
Efficient problem solving
Project management
Analytical skills
Accomplishments
- CSM Award Champion 2023
- Track record of opportunity pipeline (100%)
- Increased team lead generation by introducing Salesforce reporting
Software
Salesforce
Zendesk
Gainsight
SAP Success Factors
Certification
Qualification to train apprentices
Interests
Music (instrument: flute & saxophone)
Skiing, hiking
Travelling
Timeline
Mid Market Customer Success Manager
Personio SE & Co.KG
09.2022 - Current
Personio Expert
09-2021
Sales Development
Personio SE & Co.KG
02.2021 - 08.2022
Working Student HR Business Partner
SAP
01.2020 - 07.2021
Master of Science - Business Education
University of Mannheim
09.2018 - 01.2021
Qualification to train apprentices
07-2018
Bachelor of Science - Business Education
University of Mannheim
09.2014 - 07.2018
AuPair - Education
America
07.2013 - 08.2014
Similar Profiles
Stefanie VetterStefanie Vetter
Manager Export & Import at Biotronik SE & Co.KGManager Export & Import at Biotronik SE & Co.KG
Mate IvicMate Ivic
Field Service Engineer at Trumpf SE + Co.KGField Service Engineer at Trumpf SE + Co.KG
Alejandro Alvarez GuioAlejandro Alvarez Guio
Senior Manager Finance Operations at Personio SLSenior Manager Finance Operations at Personio SL