Julian Anamootoo
Quatre Bornes
Summary
Experienced with troubleshooting and resolving technical issues efficiently. Utilizes advanced problem-solving skills to ensure customer satisfaction. Knowledge of effective communication techniques to support clients and enhance team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Orange Business
01.2023 - Current
- Ensure close support to operational teams and proactively lead the professional activities
- Provide training, refresher sessions, and support to the operational teams
- Identify recurring issues, analyze them, and initiate improvement actions
- Perform weekly audits for each agent and review their performance, focusing on both technical and communication skills
- Provide the Operational Manager with reports on all audits, training, refreshers, and workshops conducted within the team
- Implement automation or system enhancements to improve efficiency and reduce downtime by using the AI tool ‘Dinootoo’
- Provide hands-on technical support to operational teams for software, hardware, and process-related issues
- Participate in the continuous improvement of processes and information systems, acting as an interface between operational teams, Business Operation Managers/IT departments/Quality Managers, and to share overall knowledge with the team
- Create and maintain technical documentation, ensuring that operational teams have access to up-to-date procedures and guidelines
Bank Account Opening Administrator / Clerk
Glenara Management Services Ltd
02.2014 - 05.2014
- In charge of the Bank Account Opening for a GBC1, GBC2, Trusts and Individuals
- Liaise with clients and banks by mail or by phone
- Prepare and Analyze the KYC (Know your customer)
- Ask clients for missing documents in the KYC
- Preparing forms for the incorporation of GBC1, GBC2 and sent them to FSC and ROC
Customer Technical Support Analyst
Orange Business
08.2020 - 12.2022
- Communicate technical / processes to customers clearly by phone, email, and chats
- Creation, management, and closure tickets
- Diagnosed and solved issues for customers against SLA’s, maintaining high satisfaction rate
- Basic level troubleshooting on customer’s equipment
- Grasp new processes, services, and concepts quickly
- A good diagnostic, problem-solving and time management skills
- In communication with external/internal entities to ensure resolution of incidents
- Managed and prioritized allocated incoming support tickets
- Learned all tasks required quickly to maximize team performance
- Provide training and assistance for newcomers and within the team’s members
Education
Bsc (Hons) - Mathematics
University of Technology Mauritius
2019
Cambridge Higher School Certificate -
Adventist College
Skills
- Microsoft Excel, Microsoft Word, Microsoft Outlook, and PowerPoint
- Mathematical programming language used to type technical data using mathematics symbols and equations in form of text
- Highest mathematical language use for numerical computing and it is mainly used for coding
- Technical training leadership
Certification
Microsoft Teams Certification (MS-700)
LANGUAGE
English
French
References
Upon request
Hobbies and Interests
Athletics
Extra-Curricular activities / Interest
Gold medalist100m in Germany2016 in Para Athletics games. (Guide runner) Best Handisport Male Athlete2016 (Guide runner) Participating in World Para Athletics Championship in London2017 in200m event. Best Handisport Male Athlete2017 (Guide runner) FMSC Silver medal in4 100m2023 (H1 Category.) FMSC Bronze medal in4 400m2023 (H1 Category) Captain of Male Athletics Team Orange Business. FMSC Bronze medal in100m2024 (H2 Category.)
Affiliations
- Saint Jean Scout Group –4th Lower Plaine-Willems
- Member of ‘Mauritius Scouts Association’ (MSA)
- Member of the group since2003
- Scout leader since2014.
PERSONAL ATTRIBUTES
- Pro Active.
- Responsible.
- Can work under pressure.
- Quick Learner.
- Multi-Tasking.
- Team Spirit.
Athletics
Gold medalist 100m in Germany 2016 in Para Athletics games. (Guide runner)
Best Handisport Male Athlete 2016 (Guide runner)
Participating in World Para Athletics Championship in London 2017 in 200m event.
Best Handisport Male Athlete 2017 (Guide runner)
FMSC Silver medal in 4*100m 2022. (H1 Category)
FMSC Silver medal in 4*100m 2023 (H1 Category.)
FMSC Bronze medal in 4*400m 2023 (H1 Category)
Captain of Male Athletics Team Orange Business.
FMSC Bronze medal in 100m 2024 (H2 Category.)
Timeline
Technical Support Advisor
Orange Business
01.2023 - Current
Customer Technical Support Analyst
Orange Business
08.2020 - 12.2022
Bank Account Opening Administrator / Clerk
Glenara Management Services Ltd
02.2014 - 05.2014
Microsoft Teams Certification (MS-700)
Bsc (Hons) - Mathematics
University of Technology Mauritius
Cambridge Higher School Certificate -
Adventist College
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