Julian Dominic
Frankfurt am Main
Kurzprofil
Client-focused fintech and banking professional with 10+ years of experience across financial services, digital banking, and client operations in Europe and Africa. Proven record of improving client experience, SLA performance, and system reliability through IT Service Management (ITSM), (ITIL), workflow automation, and process optimization. Strong expertise in incident, request, change, and problem management, user access administration, and stakeholder collaboration within fast-paced fintech environments.
Übersicht
12
12
years of professional experience
4
4
Certification
Berufserfahrung
Wealth Advisor
Deutsche Vermögensberatung (DVAG)
2026.01 - 2026.03
- Conduct structured client needs assessments and onboard clients across insurance, investment, and pension products, increasing engagement by 35%.
- Manage client service requests and issue resolution, maintaining high satisfaction and compliance standards.
- Analyse client financial data to deliver tailored product recommendations using risk profiling tools.
Fraud Officer
Universal Credit | Department for Work & Pensions
2024.01 - 2025.01
- Investigated and resolved 1,000+ fraud-related incidents using transaction analysis and risk indicators.
- Managed high-volume incident and request workflows while maintaining 95% SLA adherence.
- Developed operational dashboards supporting fraud risk monitoring and management reporting.
Pension Administrator & Complaint Handler
XPS Pension Group
2023.01 - 2024.01
- Administered pension services for 3,500+ members with 98% SLA compliance.
- Resolved service incidents, access issues, and complaints through structured problem management.
- Reduced complaint resolution time by 35% via root-cause analysis and workflow optimisation.
Business Analyst & Project Manager
Tritek Consulting
2022.01 - 2023.01
- Produced business requirements, process maps, and user stories for fintech microservices supporting 500+ daily users.
- Supported QA testing and deployment of new digital platform features.
- Identified automation opportunities improving operational efficiency by 35%.
Operations Manager & Head of Funds Transfer & Remittances
Ecobank Nigeria Ltd
2014.01 - 2022.01
- Managed ITSM processes (incident, change, request, problem management) across payment and digital banking platforms.
- Administered user access management, RBAC provisioning, and secure onboarding for banking systems.
- Led digital transformation initiatives increasing mobile and online banking adoption to 85%.
- Reduced operational costs by 35% through automation and process optimisation.
Ausbildung
MSc - Financial Technology
Teesside University
MBA - Human Resources
Ahmadu Bello University
BSc - Economics
University of Abuja
Kompetenzen
- ServiceNow
- JIRA
- Zendesk
- Salesforce
- Confluence
- SQL
- Power BI
- Tableau
- Advanced Excel
- SAP S/4HANA
- Oracle
- Finacle
- SharePoint
- Asana
- Webex
- VoIP telephony
- Video conferencing solutions
- OpenTalk
- MS Teams
- M365 Administration
- EntraID
- Intune
Zertifizierung
- Lean Six Sigma Green Belt
- IT Auditing & Governance (GRC)
- AML/CTF Compliance
- AI Ethics & Responsible AI
- Product Management
- Business Analysis/Project Management
Sprachen
English
Fließend (C2)
C2
German
Grundlagen (A2)
A2
French
Anfänger (A1)
A1
Hausa
Kompetent (B2)
B2
Benutzerdefiniert
- Career Coach, Imagine Foundation, Germany
- Call to Action Coordinator Campus, British Red Cross, UK
- Community Development Coach, Rhubarb Farm, United Kingdom
Zeitleiste
Wealth Advisor
Deutsche Vermögensberatung (DVAG)
2026.01 - 2026.03
Fraud Officer
Universal Credit | Department for Work & Pensions
2024.01 - 2025.01
Pension Administrator & Complaint Handler
XPS Pension Group
2023.01 - 2024.01
Business Analyst & Project Manager
Tritek Consulting
2022.01 - 2023.01
Operations Manager & Head of Funds Transfer & Remittances
Ecobank Nigeria Ltd
2014.01 - 2022.01
MSc - Financial Technology
Teesside University
MBA - Human Resources
Ahmadu Bello University
BSc - Economics
University of Abuja