Overview
Work History
Education
Languages
Timeline
Generic
Rouzot Julian

Rouzot Julian

Overview

12
12
years of professional experience

Work History

Receptionist

Grand Hôtel Du Lac Relais & Châteaux 5 Stars Sup
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Concierge services
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Tour Guide

Freelance
07.2021 - 09.2024
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Receptionist

Generator Hostel
02.2021 - 07.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Corresponded with clients through email, telephone, or postal mail.

Receptionist

Moxy Hotel
02.2018 - 03.2020
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Real Estate Agent

Freelance
05.2017 - 03.2020
  • Advertised client properties through websites, social media, and real estate guides.
  • Managed contracts, negotiations, and all aspects of rental contracts
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Head Waiter / Bartender

Aria 51
02.2016 - 01.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Made cocktails to order

Food Waiter

Mumm
03.2015 - 09.2015
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

Customer Service Representative

EasyJet
09.2013 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

-

Languages

French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
German
Intermediate (B1)
Catalan
Upper intermediate (B2)

Timeline

Receptionist

Grand Hôtel Du Lac Relais & Châteaux 5 Stars Sup
01.2025 - Current

Tour Guide

Freelance
07.2021 - 09.2024

Receptionist

Generator Hostel
02.2021 - 07.2021

Receptionist

Moxy Hotel
02.2018 - 03.2020

Real Estate Agent

Freelance
05.2017 - 03.2020

Head Waiter / Bartender

Aria 51
02.2016 - 01.2018

Food Waiter

Mumm
03.2015 - 09.2015

Customer Service Representative

EasyJet
09.2013 - 12.2014

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Rouzot Julian