Juliana De Carvalho
Summary
Sales and Account Manager with 15+ years of experience fostering client relationships on a global level. Driving revenue growth by designing and executing sales and customer retention strategies. Implementing CRM systems resulting in an 80% increase in efficiency. Proven track record in negotiating contracts with C-level clients and prospects. Managing global B2B enterprise accounts across multiple industries such as SaaS, IoT, automotive, financial services, and others achieving quarterly targets 90% of the time.
Overview
19
19
years of professional experience
Work History
Sales & Key Account Manager
Countercheck
01.2024 - Current
- Analyzed data of over 80 accounts securing contract renewal and increasing upsells by 17%
- Developed and implemented MEDDICC methodology exceeding results by 12%
- Led the management of sales globally, overseeing all sales activities and operations, driving a 15% increase in revenue within the first two quarters of the year
- Coordinated sales efforts with marketing to implement go-to-market strategies, increasing company awareness globally and inbound requests by 7%
Enterprise Sales Executive | PT & BR
Homify
10.2022 - 12.2023
- Led the management of Portuguese and Brazilian markets, overseeing sales operations, improving market expansion and increasing revenue by 13% in Portugal and 7% in Brazil
- Designed and implemented workflow methods and campaigns, reducing the sales cycle by almost 7%
- Managed partnerships with marketing agencies, increasing customer retention by 28%
- Coordinated sales efforts with cross-functional teams, to improve efficiency, contributing to 95% of clients meeting KPIs
Sales & Key Account Manager
Messente
01.2021 - 09.2022
- Collected and analyzed data of over 100 clients' accounts to improve operations, increasing clients' KPIs by 17%
- Implemented MEDDICC methodology and reviewed Messente's ICP to improve the sales strategy, leading a 23% increase in won deals
- Managed and won a series of tenders, taking the company to a higher position among competitors
- Coordinated sales efforts with marketing, product development and procurement teams, increasing customer retention by 29%
- Managed budgeting and pricing
Sales Director
Warehouse.Space
09.2019 - 12.2020
- Developed and implemented sales qualification methodology to improve the sales funnel, increasing the number of won deals by 33%
- Managed budget and pricing through a tailored approach, increasing the company's revenue by 11%
- Led regional sales teams and staff in Europe, North America, Asia and Oceania, improving operations and clients KPIs by 19%
- Managed relationships with supply partners globally to reduce costs and improve services, enhancing client satisfaction, and increasing customer retention by 22%
Sales & Account Manager
Top Connect
06.2018 - 08.2019
- Implemented customer engagement tactics to improve customer satisfaction, leading to a 17% increase in customer retention
- Analyzed customer data to develop upsell strategies, exceeding sales targets by 9%
- Implemented personalized campaign systems, to improve the sales cycle, resulting in 33% increase in reply rates
- Managed a portfolio of 284 accounts to improve upsells, resulting in a 13% revenue increase
Business Development Manager
Glia
01.2017 - 05.2018
- Designed outreach campaigns to improve reply rates, exceeding sales opportunity targets by 27%
- Coordinated meetings and sales efforts with cross-functional teams to improve the sales cycle length, leading to a 19% increase in opportunities created
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers
Sales & Account Manager
Alphorria
02.2010 - 12.2015
- Managed a showroom staff of three to improve sales goals, leading to a 27% revenue increase in the first year
- Straighten relationships with clients to increase client satisfaction, leading to a 18% increase in upsells
- Maintained updated with fashion trends and product lines to develop sales strategies, increasing prospect engagement by 33%
Sales & Account Manager
Graça Ottoni
01.2006 - 11.2009
- Developed and implemented strategies based on a relationship approach to increase clients' seasonal orders, resulting in a 14% growth in upsells
- Liaised with marketing and third-party providers to ensure new clients' acquisition in fashion shows and conferences, improving seasonal sales results in 11%
- Managed a portfolio of 312 accounts to ensure each client received personalized attention and support, increasing client satisfaction by 16%
Education
Startup Management - Business Management
INAP (Remote)
Belo Horizonte, Brazil 08.2024
Master Degree - Literature, Visual Culture & Film Studies
Tallinna Ülikool
Tallin05.2018
Bachelor Degree - Cinema & Audiovisual
Centro Universitário, UNA
Belo Horizonte08.2016
Skills
MEDDICC
- Go-to-market strategy
- Sales Execution
- Budgeting and pricing
- Customer retention strategies
- Problem-solving
- Leadership
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Sales Force
- Hubspot
- Pipedrive
- Zendesk
- Microsoft Office
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Estonian
Elementary (A2)
German
Beginner (A1)
Spanish
Beginner (A1)
Timeline
Sales & Key Account Manager
Countercheck
01.2024 - Current
Enterprise Sales Executive | PT & BR
Homify
10.2022 - 12.2023
Sales & Key Account Manager
Messente
01.2021 - 09.2022
Sales Director
Warehouse.Space
09.2019 - 12.2020
Sales & Account Manager
Top Connect
06.2018 - 08.2019
Business Development Manager
Glia
01.2017 - 05.2018
Sales & Account Manager
Alphorria
02.2010 - 12.2015
Sales & Account Manager
Graça Ottoni
01.2006 - 11.2009
Bachelor Degree - Cinema & Audiovisual
Centro Universitário, UNA
Startup Management - Business Management
INAP (Remote)
Master Degree - Literature, Visual Culture & Film Studies
Tallinna Ülikool
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