Julie L'Archevêque
Customer Service
Cologne
Summary
Canadian living in Germany! Organized, proactive and motivated individual with experiences in customer service, purchasing and sourcing. Skilled in building relationships and understanding customer as well as the supplier's needs.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Customer service - Footwear Sales Agency
ORDERLOUNGE FASHION GMBH
Cologne
06.2017 - Current
- Office organisation and administration;
- Management and customer supports;
- Supervision of key accounts and online retailers;
- Direct link between the suppliers and the customers (from order entry to delivery);
- Handling complaints together with returns while providing appropriate solutions or alternatives to ensure resolution;
- Managing large amounts of Emails and related calls;
- Analysing sales reports from all key accounts;
Offene Ganztagsschule (OGS)
RHIEL KIDS e.V
Cologne
11.2011 - 04.2017
Product Development & Sourcing - Ladies' & Men's sportswear
FOXY JEANS INC.
Montreal
03.2007 - 01.2010
- Responsible for all purchases as well as overseas production and shipping/import management of all in house Brands by negotiating terms (price and delivery);
- Maintaining relationships with existing suppliers and sourcing new ones for future programs;
- Liaising with other departments within the organisation to ensure projects are completed;
- Traveling to China to meet with the suppliers: check current production, discuss future programs, discuss current problems and finding solutions.
Head Buyer - Ladies' sportswear
EFFIGI INC.
Laval
11.2001 - 02.2007
- In charge of all purchases, follow-up and delivery dates;
- Supervise the production team and the technical drawing team and direct them in their decision making;
- Assist with all fittings to ensure that the proper decisions are made;
- Analyse season sales results by creating reports;
- Traveling to China to meet with the suppliers: check current production, discuss future programs as well as problems and finding solutions.
Education
Bachelor in Fashion Management -
09.1997 - 05/2000
D.E.C (College diploma) in Fashion Design for Women -
09.1993 - 05/1996
Skills
Unlimited residence permit (Niederlassungserlaubnis)
Personal Information
- Date of Birth: 02/18/76
- Nationality: Canadian
Hobbies
Reading, Cooking, Hot Yoga & Badminton
Software
Microsoft Office (Word, Excel, Outlook), GH Order
Timeline
Customer service - Footwear Sales Agency - ORDERLOUNGE FASHION GMBH
06.2017 - Current
Offene Ganztagsschule (OGS) - RHIEL KIDS e.V
11.2011 - 04.2017
Product Development & Sourcing - Ladies' & Men's sportswear - FOXY JEANS INC.
03.2007 - 01.2010
Head Buyer - Ladies' sportswear - EFFIGI INC.
11.2001 - 02.2007
Université Du Québec À Montréal (UQAM) - Bachelor in Fashion Management,
09.1997 - 05/2000
Collège Marie-Victorin - D.E.C (College diploma) in Fashion Design for Women,
09.1993 - 05/1996