Juliet Grace Obaletin
Customer service & Shipping Executive
Friedberg Hessen
Summary
A proactive dedicated and result-driven individual who has proven herself by accepting challenges, contributing, and working with existing staff and facilities to achieve organizational goals. I am self-motivated, ambitious, thorough, resourceful, result-driven and a fast learner with strong work ethics acquired in modern environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Customer Service and Shipping Executive
Esco Lifesciences GmbH
Friedberg Hessen
11.2021 - Current
- Handling phone calls/emails inquiries and provide excellent customer service.
- Monitor and report on transportation costs and properly prepare shipping documents.
- Booking and coordinating shipments with forwarders.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Preparing Sales and service Quotations.
- Checking and processing customer orders.
- Maintain records of incoming and outgoing shipments. Includes checking incoming deliveries and preparing outgoing shipments.
- Work as part of sales and operations team.
- Undertake ad hoc duties as assigned as required (i.e. organizing and attending exhibitions).
Operations Associate
Mister Spex GmbH
Berlin
01.2021 - 08.2021
- Processed and prepared of follow-up orders from our customers.
- Manual inventory monitoring.
- Opened of the incoming return packages and taking over the pre-sorting according to the corresponding standards.
- Supported the team on general issues.
- Return postings of completed returns to the WMS.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Working Student- Logistics
Flaconi GmbH
Berlin
06.2018 - 11.2020
- Processed incoming and outgoing goods.
- Manual inventory monitoring.
- Re-stock inventory and pick with MDE scanner.
- Packaging and picking the orders.
- Ensured that orders are accurate and stages items correctly for delivery.
- Keep records of completed orders.
Marketing Specialist ( Sales and Customer Service)
Outdoor Image Maker Communication
Lagos
02.2013 - 03.2017
- Provided support to marketing manager and other key team players.
- Promoted products, services and ideas and negotiating contracts/ packages.
- Monitored various campaigns using various metrics and submit report of performance.
- Responded to customer inquiries.
- Maintained close client communication while clearly defining marketing objectives.
- Devised effective ways to increase client sales.
- Work with new development group.
Education
Master of Arts - International Business
HTW, University of Applied Science
Berlin Germany 04.2017 - 11.2020
Bachelor of Science - Marketing
Lagos State University Ojo
Lagos Nigeria 10.2005 - 03.2010
Skills
Good command of Microsoft Office tools
undefinedCertification
Leadership and Team Development
Timeline
Customer Service and Shipping Executive
Esco Lifesciences GmbH
11.2021 - Current
Communications Skills
10-2021
Leadership and Team Development
09-2021
Operations Associate
Mister Spex GmbH
01.2021 - 08.2021
Working Student- Logistics
Flaconi GmbH
06.2018 - 11.2020
Master of Arts - International Business
HTW, University of Applied Science
04.2017 - 11.2020
Marketing Specialist ( Sales and Customer Service)
Outdoor Image Maker Communication
02.2013 - 03.2017
Bachelor of Science - Marketing
Lagos State University Ojo
10.2005 - 03.2010
Google Digital Marketing & E-commerce
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