Junitza Arroyo
Vilseck
Summary
Dedicated professional with experience in fast-paced retail environment, seeking to transition into new field. Developed strong customer service and teamwork skills, and proficient in managing inventory and maintaining organized workspaces. Ready to leverage these transferrable skills in new and challenging role.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
American International Plaza (40Hrs Per Week)
05.2023 - 03.2024
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Coffee Shop Worker
Cortado Coffee and Tea (40 Hrs Per Week)
04.2022 - 05.2023
- Maintained records of inventory levels and orders for supplies.
- Stocked shelves with fresh merchandise on a regular basis.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
- Ordered food items from vendors as needed.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Monitored stock levels and communicated needs to supervisors when necessary.
- Operated cash registers and credit card machines for transactions.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Greeted customers and provided friendly customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Implemented feedback from customers to improve service quality and menu offerings.
Gas Station Attendant
Total Energy (32 Hrs Per Week)
05.2021 - 04.2022
- Greeted customers, answered questions, and provided assistance with purchases.
- Assisted customers in locating items throughout the store.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Verified age requirements for purchase of alcohol and tobacco products.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Performed daily inventory checks on various products to ensure adequate stock levels.
Education
High School Diploma -
Eugenio Guerra Cruz
Associate Degree - Physical Therapy
Dewey University
Carolina, Puerto Rico 04.2001 -
Skills
Spreadsheet Management
Store Organization
Inventory Management
Staff Support
Data Entry
Customer Support
Sales Strategies
Client Relationship Building
Time management skills
Payment Processing
Cash Handling Accuracy
Inventory Management
Timeline
Administrative Assistant
American International Plaza (40Hrs Per Week)
05.2023 - 03.2024
Coffee Shop Worker
Cortado Coffee and Tea (40 Hrs Per Week)
04.2022 - 05.2023
Gas Station Attendant
Total Energy (32 Hrs Per Week)
05.2021 - 04.2022
Associate Degree - Physical Therapy
Dewey University
04.2001 -
High School Diploma -
Eugenio Guerra Cruz
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