JUSTICE GRIMES
Newark
Summary
Dynamic professional with proven strengths in customer service, public speaking, and business development. Recognized at Capital One for excellence in client relations and consistently exceeding performance goals. Passionate about creating meaningful impact through service, community engagement, and entrepreneurship, with a strong commitment to building relationships and elevating customer experiences.
Overview
2026
2026
years of professional experience
Work History
Founder
2FreshJuices
2019 - Current
- Established a successful wellness-focused fresh-pressed juice brand business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
Customer Service Representative
Capital One
11.2018 - 01.2020
- Provided excellent service to 50+ customers daily in a fast-paced call center
- Earned Employee of the Month twice and ranked in the Top 20% of company-wide performance
- Built rapport with clients using empathy, active listening, and clear communication
- Developed sales and service skills while balancing problem-solving and customer education
Custodial Busser
Timothy’s Pub
08.2018 - 10.2018
- Delivered friendly customer interactions in a fast-paced environment
- Consistently met deadlines for task completion, demonstrating reliability within the role.
- Seasonal position prior to Capital One employment
Cleaning Specialist
Elite Building Services (Discover)
08.2018 - 10.2018
- Ensured cleanliness and maintenance standards at Discover offices
- Completed seasonal responsibilities with attention to detail and reliability
- Enhanced client satisfaction with meticulous attention to detail in all tasks.
Education
High School Diploma - Culinary Student
Banking Certification - undefined
Generation USA
Wilmington, DE10.2018
High School Diploma - undefined
Penn
06.2016
Skills
- Collaborative leadership
- Customer Relationship Management
- Analytical problem solver
- Entrepreneurial and innovative
- Interpersonal understanding
- Proficient multitasking abilities
- Engaging presentation skills
- Community involvement strategies
Timeline
Customer Service Representative
Capital One
11.2018 - 01.2020
Custodial Busser
Timothy’s Pub
08.2018 - 10.2018
Cleaning Specialist
Elite Building Services (Discover)
08.2018 - 10.2018
Banking Certification - undefined
Generation USA
High School Diploma - undefined
Penn
Founder
2FreshJuices
2019 - Current
High School Diploma - Culinary Student
Awards
Employee of the Month (2x) – Capital One, Top 20% Performer Company-Wide – Capital One