Justin Kessler
Dover,DE
Summary
Motivated District Manager/Store Manager/Recruiter with solid experience managing all levels of large scale projects, including budgeting and administration. Exceptional leader focused on Talent Development, Team Building, and District Results . Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
25
25
years of professional experience
Work History
Regional Asset Protection Specialist
Food Lion
09.2022 - Current
- Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
- Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
- Utilized data analysis tools to identify trends in theft activity, enabling proactive measures to be taken against potential threats.
- Collaborated with management to develop and implement effective theft-deterrent policies and procedures.
- Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
- Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
- Enhanced asset protection by implementing advanced security and surveillance systems.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
Regional Recruiting Specialist II
Food Lion
01.2022 - 09.2022
- Consistently operated as best in class, reducing and maintaining store openings to less than 2 per store in an 18 store region.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Developed recruiting strategies to identify qualified candidates and build network.
- Advertised job opportunities on social media platforms and job boards.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems through Success Factors.
- Coordinated schedules to arrange management interviews with applicants.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness, including tuition reimbursement.
General Store Manager
Food Lion
06.2019 - 01.2022
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 23%.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for 81 employees within Kronos.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Managed all exempt employee coaching, training and performance improvement plans.
District Manager
Rite Aid Corporation
04.2013 - 06.2019
- Demonstrate, model and encourage core values to both internal and external customers and associates
- Collaborate with my Field Team partners in planning, development, and execution of district business plans and objectives to achieve sales, script growth, margin, profitability and customer experience goals
- Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback and facilitating any and all required training
- Conduct frequent store visits and complete Store Visit Guide, compliance audits, and shrink management tools. Coach and teach store team as needed to ensure satisfactory shrink results, and maintain operating standards expected in all stores
- Drive training and development of Store Management and ensure the proper people are promoted and placed in positions for long term career advancement
- Responsible for the district retail budgets including sales, script growth, margin, labor and expenses and overall P&L results monthly to ensure operating income and EBITDA are achieved
- Execute all corporate marketing, merchandise, and operating programs to drive front end sales and profits in all stores within district
Store Manager
Rite Aid Corporation
07.2012 - 04.2013
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Prepared sales slips and sales contracts.Greeted customers and ascertained customers' needs.Described merchandise and explain operation of merchandise to customers.Computed sales prices, total purchases and processed payments.Managed drug and supply inventories.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
- Consistently met and exceeded facility expectations for productivity and accuracy levels.Participated in various incentive programs and contests designed to support achievement of production goals.
- Followed all HIPPA guidelines without deviation.
- Responsible for the entire day to day operation of the facility.
Store Manager
Walmart
01.2007 - 01.2012
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Defined strategy and business plan for the Hardlines Area of the building to increase sales and overall customer base.Hired and trained 70 of staff.
- Hit target goals for entire Front End Operation and was assigned as a Market Trainer for Front End Scorecards.
- Completes all Public Relation work for the facility, including TV, Radio, and Newspaper media.
- Distributes company grants to non-profit organizations throughout the local community.
- Developed the Event Map for Day after Thanksgiving Sales and completed employee training for the 119 impacted employees
- Ensured superior customer service by the Front End Management and cashiers.They are our front line and can make a huge, positive impact with the customer.
- Trained, coached and mentored staff to ensure smooth adoption of new program.Implemented innovative programs to increase employee loyalty and reduce turnover.
- Rolled out new policies.
- Completed ground up opening of a 182,000sq ft facility.
- Hired and trained new staff.
- Achieved Sales and Profit Goals during grand opening year.
- Directly responsible for 368 hourly employees and 11 Salaried Assistant Managers
Co-Manager
Walmart
01.2006 - 01.2007
- Trained, coached and mentored staff to ensure smooth adoption of new program.Implemented innovative programs to increase employee loyalty and reduce turnover.
- Rolled out new policies.
- Completed ground up opening of a 182,000sq ft facility.
- Hired and trained new staff.
- Achieved Sales and Profit Goals during grand opening year.
- Directly responsible for 368 hourly employees and 11 Salaried Assistant Managers
Assistant Store Manager
Walmart
08.2000 - 09.2006
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Defined strategy and business plan for the Hardlines Area of the building to increase sales and overall customer base.Hired and trained 70 of staff.
- Effectively turned around a bottom 20% Automotive Department to being the top Market department for consecutive months.
Education
Certificate -
Dale Carnegie
Atlanta, GA2006
Associates - Business Administration
Glenville State College
Glenville, West Virginia2001
High School Diploma -
Midland Trail High School
Hico, West Virginia1998
Skills
- Self-motivated
- Conflict resolution
- Verbal and Written Communication
- Team leadership
- Staff recruiting
- Coaching and mentoring
- Staff training and development
- Customer-oriented
- Detail-oriented
- Goal-oriented
- Leadership skills
- Operations management
- Budget administration
- Candidate Searching
- In-Person and Telephone Interviewing
- New Hire Onboarding
References
References:
- Randy Semones, District Manager Walgreens Area Supervisor Cell: (770) 408-8588 (Former Supervisor)
- Glenn Johnson, Marketing Director of Retail Sales University of Charleston Office: (304) 929-1495 Cell: (304) 673-8049 Email: gjohnson@mountainstate.edu (former supervisor)
- Margaret Oneal, Director United Way of Southern WV Office: (304) 253-2111 Cell: (304) 673-9599 (Non-profit fundraising partner)
Timeline
Regional Asset Protection Specialist
Food Lion
09.2022 - Current
Regional Recruiting Specialist II
Food Lion
01.2022 - 09.2022
General Store Manager
Food Lion
06.2019 - 01.2022
District Manager
Rite Aid Corporation
04.2013 - 06.2019
Store Manager
Rite Aid Corporation
07.2012 - 04.2013
Store Manager
Walmart
01.2007 - 01.2012
Co-Manager
Walmart
01.2006 - 01.2007
Assistant Store Manager
Walmart
08.2000 - 09.2006
Certificate -
Dale Carnegie
Associates - Business Administration
Glenville State College
High School Diploma -
Midland Trail High School
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