Justin Wilkins
Newark,DE
Summary
Committed to delivering excellence in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Hospitality Associate
The Restaurant Store
04.2022 - 08.2022
- Provided effective and efficient customer service
- Took great accountability and responsibility for mistakes
- Worked in time management situations effectively
Host
Bahama Breeze Island Grille
03.2021 - 07.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
Overnight Crew Member
Legacy Foods
02.2021 - 09.2021
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Menswear Associate
Macy's
04.2019 - 02.2021
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales utilizing [Product or Service] knowledge.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Uncle Giuseppe's Marketplace
08.2015 - 06.2017
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Security Guard
Nassau County Museum Of Art
07.2017 - 08.2018
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Sales Associate
Boscov's
03.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Overnight Stock Associate
Total Wine & More
11.2022 - 01.2024
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unloaded arriving product stock and moved to store display areas.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked aisles for spills to complete quick clean-up.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Emergency Medical Technician
Gem Ambulance
01.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Immobilized patient for placement on stretcher and ambulance transport.
- Assessed medical conditions of patients in pre-hospital settings.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
Education
Bachelor of Science - Criminal Justice
University of Delaware
Newark, DE12.2022
Skills
- Active Listening and Communication
- Personable and Friendly
- Team Player
- Self-Motivated
- Multitasking and Prioritization
- Highly Organized
- Reliable and Trustworthy
- Attention to Detail
- Flexible and Adaptable
Timeline
Emergency Medical Technician
Gem Ambulance
01.2024 - Current
Sales Associate
Boscov's
03.2023 - 08.2023
Overnight Stock Associate
Total Wine & More
11.2022 - 01.2024
Hospitality Associate
The Restaurant Store
04.2022 - 08.2022
Host
Bahama Breeze Island Grille
03.2021 - 07.2022
Overnight Crew Member
Legacy Foods
02.2021 - 09.2021
Menswear Associate
Macy's
04.2019 - 02.2021
Security Guard
Nassau County Museum Of Art
07.2017 - 08.2018
Cashier
Uncle Giuseppe's Marketplace
08.2015 - 06.2017
Bachelor of Science - Criminal Justice
University of Delaware
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