Justyna Liska
Straelen,NW
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Logistic Coordinator
AkzoNobel
06.2022 - Current
- Monitored supply chains and shipments, overseeing all shuttled transport (FR, DACH, BNL) from the distribution centre to the destination point.
- Managed subcontractors concerning pricing, SLAs, capacity, qualifications, and EHS based on SAP data.
- Engaged in regular communication with COS desks, Supply Planning (Factories, RDCs/LDCs), and transport companies to ensure the continuity of product supply to the end-user customer.
- Maintained accurate and consistent record-keeping.
- Addressed errors to enhance client satisfaction.
- Managed inventory databases, including SAP IDoc monitoring, shipment tracking, and stock overview.
- Rectified errors related to post-good issues in SAP.
- Monitored export processes, including export documents (dispatch notes, pallet packing lists, DGN, shipping/proforma invoices, EXA COO, Eur1, etc.), and managed end-to-end processes with forwarders and customs agencies.
- Coordinated timely and accurate shipments to uphold service levels.
- Ensured accuracy of orders and shipping documentation.
- Identified and corrected shipping errors.
- Received orders and updated inventory records.
- Conducted weekly meetings with collaborating entities: warehouse teams, carriers, customs teams, procurement departments, and order desk teams.
- Recorded and filed current and pending cases in the ‘Tracer Action file’.
- Implemented process changes related to the relocation of the distribution centre from Venlo to Genk.
- Processed reports (RCA, 2nd RCA) with root cause analysis to calculate KPIs
- Managed claims and disputes within the Case Management System and 4 PL system.
- Planned transport for: FTL, LTL, groupage, direct/dedicated loads, including container shipments (20ft/40ft) with VGM compliance.
- Oversaw the returns process to optimise efficiencies.
- Conducted yearly scheduling for transport, divided into holidays across each European country.
- Coordinated holiday planning for the entire team.
Backline Customer Service
Dentsply Sirona Sevenum
07.2019 - 05.2022
- Managed day-to-day customer contact via phone, fax, and email.
- Advised customers on purchasing decisions and provided additional information.
- Resolved all customer issues relating to billing, shipping, and product inquiries.
- Maintained key customer databases and supported order input systems.
- Followed up on customer inquiries regarding payment methods and outstanding invoices.
- Provided comprehensive tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost, or damaged shipments.
- Collaborated with customers to address complaints and fulfil their needs.
- Resolved problems associated with transport, bookings, documentation, and orders.
- Prepared documents, invoices, EXA, ATR, COO.
- Coordinated transport arrangements for air, road, and sea shipments while maintaining daily contact with carriers.
- Planned transport logistics effectively.
- Produced daily reports and statistics.
- Generated reports for complaints and exceptions.
- Worked with SAP R3 software.
- Supported the warehouse team with shipping orders, enhancing processes.
- Liaised with other departments and Operations to address service recovery issues efficiently.
Customer Service Operation Support
UPS Venlo Healthcare Convatec customer
06.2018 - 06.2020
- Researched and updated personal knowledge of all products independently.
- Booked transport and prepared relevant documents and invoices.
- Arranged shipments and conducted tracking and tracing.
- Produced daily reports and statistics to monitor performance.
- Cooperated effectively with carriers.
- Planned container logistics for shipments.
- Achieved weekly, monthly, and annual quota targets.
CRM Customer Service
UPS Venlo Healthcare Convatec
11.2012 - 05.2018
- Created outbound orders based on customer requests (via email), ensuring accurate picking, packing, and shipping, including destruction orders.
- Handled purchase order entry and follow-ups.
- Maintained and updated customer files diligently.
- Served as a liaison between customers, the sales team, and the production plant.
- Booked inbound shipments, managed damage transfers, returns, and created ASNs.
- Implemented SAP and facilitated interface with GWS.
- Trained all new customer service representatives and assisted in sales training for various team members.
- Prepared shipping documents and invoices accurately.
- Conducted inventory tasks such as creating SKUs, managing stock control, and addressing missing or excess inventory, while generating daily and monthly reports.
- Maintained daily contact with customers to offer support, guidance, and assistance.
Financial Adviser
Credit Bank Poland
09.2009 - 11.2011
- Prepared documentation and contracts for individual clients.
- Assisted in opening bank accounts and executing cash transactions.
- Implemented individual sales plans effectively.
- Co-operated with the compliance department to transfer critical information.
Supervisor
Travel Office Zakopane
06.2005 - 08.2009
- Recruited and trained new staff members.
- Set sales targets and monitored staff performance.
- Collaborated with tour operators and managed budgets effectively.
- Oversaw travel accounts for corporate clients.
- Advised customers on travel products and offerings.
- Analysed results and supported the creation of comprehensive market reports.
- Provided sales reports for the head office.
Customer Service
Travel Office “COT” Zakopane
05.2001 - 09.2005
- Administered activities associated with the travel office and transport company.
- Delivered exceptional customer service and support.
- Organised day trips and holidays efficiently.
- Co-operated with tourism and transport companies to enhance service offerings.
- Coordinated sports events to align with customer interests.
- Managed accountancy documentation accurately.
- Organised work for all teams involved.
Education
Bachelor studies - Management and Social Communication
01.2003
Degree in Management from the Tourism Department, focusing on Management and Social Communication.
Master studies - Economics and International Relations
01.2006
Degree in Economics from the Foreign Trade Department, specialising in International Relations.
Skills
- Warehouse management
- Load planning support
- Route optimization
- Driver scheduling
- Invoicing and shipping documentation
- Logistics analysis
- Stress management
- Sales support
- Computer-based inventory system
- Inventory management procedures
- Supply chain operations
- Customer service
- Problem-solving
- International logistics
- Transportation planning
- Team building
- Client relations
- Shipping documentation
- Cost control
- Warehousing processes
- Tariff coding system
Languages
English
Upper intermediate (B2)
Slovak
Beginner (A1)
Polish
Bilingual or Proficient (C2)
Timeline
Logistic Coordinator - AkzoNobel
06.2022 - Current
Backline Customer Service - Dentsply Sirona Sevenum
07.2019 - 05.2022
Customer Service Operation Support - UPS Venlo Healthcare Convatec customer
06.2018 - 06.2020
CRM Customer Service - UPS Venlo Healthcare Convatec
11.2012 - 05.2018
Financial Adviser - Credit Bank Poland
09.2009 - 11.2011
Supervisor - Travel Office Zakopane
06.2005 - 08.2009
Customer Service - Travel Office “COT” Zakopane
05.2001 - 09.2005
University of Economics - Master studies, Economics and International Relations
Jagiellonski University - Bachelor studies, Management and Social Communication