Jyothika Philip
Darmstadt
Overview
6
6
years of professional experience
1
1
Certification
Work History
Master Thesis
Technical University of Darmstadt
02.2025 - Current
- Dynamic UPF selection in 5G Networks based on real-time performance metrics
- Analyze performance metrics (bandwidth, latency, jitter) to develop a decision-making framework for dynamic UPF management in 5G networks, enhancing quality of service and network efficiency.
- Investigate and design UPF selection techniques, identifying patterns to optimize deployment strategies for high-performance core networks.
- Conduct detailed evaluations of real-time data, ensuring accuracy and reliability in performance monitoring processes.
- Document research findings in a structured manner, contributing to a resilient network system designs.
Working Student IT Systems and Infrastructure Administration
ioki GmbH
10.2023 - 09.2024
- Analyzed and resolved 95% of technical support issues on first contact, identifying patterns in user problems to reduce downtime by 20%.
- Enhanced IT security by reducing vulnerabilities by 40% through protocol upgrades, ensuring robust system integrity.
- Automated five IT processes using PowerShell, cutting manual workload by 10% and improving operational efficiency.
- Authored 20+ technical documents, improving information retrieval by 25% and ensuring clear communication of IT processes.
- Conducted onboarding training for 100+ employees, effectively communicating IT workflows and security protocols.
- Implemented Snipe-IT for asset management, increasing inventory accuracy by 60% through meticulous data organization.
Working Student System Administration
Emma Sleep GmbH
10.2022 - 09.2023
- Investigated and resolved 100+ technical support tickets, identifying recurring issues to reduce end-user downtime by 40%.
- Strengthened system security by reducing vulnerabilities by 35%, enhancing compliance with security protocols.
- Optimized Jira project configurations, boosting team productivity by 20% through streamlined workflows.
- Documented common issues and solutions comprehensively, cutting troubleshooting time by 25%.
- Collaborated with cross-functional teams to complete 95% of IT projects on time, demonstrating strong teamwork.
Systems Engineer
Infosys Ltd
10.2019 - 09.2021
- Analyzed and migrated 50+ applications and databases, ensuring zero critical downtime through meticulous planning.
- Diagnosed critical issues during migration, increasing system stability by 25% through targeted resolutions.
- Developed migration strategies, accelerating project completion by 20% with a focus on efficiency.
- Provided continuous support, achieving 99.9% system uptime and resolving issues promptly.
- Documented processes and user manuals, improving knowledge retention by 30% and supporting user engagement.
Education
MSc - Information & Communication
Technical University of Darmstadt
06.2025
B.Tech - Electronics and Communication Engineering
APJ Abdul Kalam Technological University
07.2019
Skills
- Analytical Thinking
- Data Analysis
- Structured & Independent Work
- Teamwork and collaboration
- IT Security Awareness
- Attention to Detail
- Automation & Scripting
- Technical Documentation
- IT Support & Troubleshooting
- Problem-solving
Languages
English C1
German A2
Certification
- Microsoft Certified: Azure Fundamentals. Microsoft, 2022
- Technical Support Fundamentals. Google, 2023
- The Bits and Bytes of Computer Networking. Google, 2023
- Azure Active Directory Masterclass. Udemy, 2024
Hobbies
Dancing, Reading, Painting, Ukulele
Timeline
Master Thesis
Technical University of Darmstadt
02.2025 - Current
Working Student IT Systems and Infrastructure Administration
ioki GmbH
10.2023 - 09.2024
Working Student System Administration
Emma Sleep GmbH
10.2022 - 09.2023
Systems Engineer
Infosys Ltd
10.2019 - 09.2021
B.Tech - Electronics and Communication Engineering
APJ Abdul Kalam Technological University
MSc - Information & Communication
Technical University of Darmstadt
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