Kacy Wanjiru
Camden Wyoming
Summary
Detailed and customer-focused professional with experience in hospitality, customer service, and administrative roles. Skilled at managing guest needs in high-pressure environments with a strong focus on enhancing customer satisfaction. Adept in team collaboration, problem-solving, and ensuring smooth operational flow. My ability to communicate effectively with diverse clientele, along with a strong understanding of safety and service protocols, positions me to contribute to various dynamic service environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Chipotle
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Handled cash, and debit transactions while ensuring compliance with company policies.
- Collaborated with team members to ensure timely service during peak hours.
Administrative Assistant
Hotkine Movers
03.2023 - 03.2024
- Coordinated schedules, meetings, and appointments, maintaining smooth daily operations in a dynamic office environment.
- Organized tasks by level of urgency and importance to make best use of time and resources.
- Responded to customer inquiries via phone and email, addressing concerns promptly and escalating complex issues when necessary.
- Managed documentation and filing systems, ensuring data and accuracy, and easy retrieval of important information.
- Facilitated communication between staff and clients, acting as the primary point of contact for both internal and external stakeholders.
Food and Beverage Associate(Internship)
Warner Bros. World
07.2022 - 08.2022
- Served guests in snack kiosks, an ice cream shop, coffee shops, and restaurants both fine dining and fast food, ensuring excellent customer service and fast order processing.
- Warmly welcomed and served guests, minimizing wait times and enhancing overall dining experience in a fast-paced environment.
- Provided knowledgeable menu suggestions, handled customer orders, and processed payments using POS systems, maintaining efficient and high quality service.
- Collaborated with team members to provide timely delivery of meals while maintaining high standards of cleanliness and presentation.
Education
Associate's degree - Dental Hygiene
Delaware Technical Community College
Terry-Dover, DE12-2027
Certificate Level - Nursing Assistant
Annex Training Institute
Abu Dhabi06.2024
Skills
- Teamwork
- Adaptability
- Problem solving
- Customer service
- Desktop administration
- Communication skills
- Organizational skills
- Customer assistance
- Money handling
- Time management skills
- Customer relations
Certification
CNA
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Work Experience
The Presidential Awards, Community Service Volunteer, Murang'a, 2018-01, 2022-03, Organized community clean-up projects, promoting a clean environment and teamwork., Provided assistance to vulnerable adults and children, promoting independence and well-being through the community initiatives., Engaged with participants to improve social skills and foster a welcoming atmosphere, upholding positive interactions and experiences.
Additional Information
- March 2024-Present
- Relocated and adapted to a new environment while exploring career opportunities.
- Studied Nursing Assistance, focusing on patient care principles and healthcare procedures.
- Exploring potential career opportunities in the beauty industry.
Timeline
Cashier
Chipotle
10.2025 - Current
Administrative Assistant
Hotkine Movers
03.2023 - 03.2024
Food and Beverage Associate(Internship)
Warner Bros. World
07.2022 - 08.2022
Certificate Level - Nursing Assistant
Annex Training Institute
Associate's degree - Dental Hygiene
Delaware Technical Community College