Customer service skills the ability to work well with others the ability to accept criticism and work well under pressure to be thorough and pay attention to detail excellent verbal communication skills a desire to help people active listening skills a good memory
Kadiatu Ann Bockarie
Waitress And Hostess
Berlin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic five star dining experiences
Experienced and enthusiastic Waitress with a passion for high standards, great communication, and teamwork. Trained to Michelin Star level, confident with customer service and skilled in health and hygiene. Looking for a role in a friendly, professional environment with opportunities for training and development.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Waitress and Hostess
Hotel Adlon Kempinski
Berlin
11.2022 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Informed customers about daily and seasonal specials.
Receptionist
Reikartz Gallery Hotel
Poltava
12.2021 - 06.2022
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Not Graduated Because Of The War In Ukraine - Hotel And Restaurant Business
Poltava University of Economics And Trade
Poltava City 01.2021 - 02.2022
High School Certificate - Hotel Management
Wellington Muslim Association Secondary School
Freetown Sierra Leone 11.2015 - 12.2015
Skills
High-volume dining
undefinedCertification
Certified [waitress/ hostess , [Company Hotel adlon kempinsiki- [september 2022
Interests
Timeline
Waitress and Hostess
Hotel Adlon Kempinski
11.2022 - Current
Certified [waitress/ hostess , [Company Hotel adlon kempinsiki- [september 2022
09-2022
Receptionist
Reikartz Gallery Hotel
12.2021 - 06.2022
Not Graduated Because Of The War In Ukraine - Hotel And Restaurant Business
Poltava University of Economics And Trade
01.2021 - 02.2022
High School Certificate - Hotel Management
Wellington Muslim Association Secondary School
11.2015 - 12.2015
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