Kaeleigh Kulko
New Castle
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Lead Esthetician
Hand and Stone
06.2018 - Current
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Streamlined appointment scheduling for better time management and increased productivity.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
Administrative Assistant
Concentra
10.2019 - 01.2024
- Handled sensitive and confidential information with utmost professionalism and maintained strict confidentiality in all matters.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed and maintained effective documentation and filing systems for billing records.
- Coordinated and managed daily office operations, including answering phone calls, scheduling appointments, and organizing files and documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Server
Border Cafe
06.2015 - 09.2018
- Provide exceptional customer service by greeting guests, taking their orders, and promptly delivering food and beverages
- Eciently handle cash transactions and accurately process payments using point-of-sale (POS) system
- Collaborate with kitchen sta to ensure accurate and timely delivery of orders, as well as cater to special dietary requests
- Maintain a clean and organized work area, including tables, chairs, and serving stations, to ensure a pleasant dining experience
Education
Esthetician Certicate - Esthetics
Dawn Career Institute
04.2018
Some College - Health Science
Delaware Technical Community College
Stanton, DE06.2015
High School Diploma -
AI Dupont Highschool
Greenville, DE05.2014
Skills
- Proficient Customer Service
- Consistent Punctuality
- Strong Adaptability
- Strong Organizational Proficiency
- Strong Communication Skills
- Effective Team Leadership
- Client Engagement Management
- Client Consultation Expertise
- Understanding Industry Trends
- Secure Data Management
- Office Operations Coordination
- Filing System Organization
- Interviewing Proficiency
Personal Information
Title: Esthetician/Administrative Assistant
Timeline
Administrative Assistant
Concentra
10.2019 - 01.2024
Lead Esthetician
Hand and Stone
06.2018 - Current
Server
Border Cafe
06.2015 - 09.2018
Some College - Health Science
Delaware Technical Community College
High School Diploma -
AI Dupont Highschool
Esthetician Certicate - Esthetics
Dawn Career Institute
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