Kaitlyn Bledsoe
Dover,DE
Summary
Seasoned System Administrator with 5-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Enterprise Server Administrator
US Air Force
03.2020 - Current
- Installed, configured, administered and integrated vendor systems, third-party application servers and system software and hardware.
- Performed network security design and integration duties.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Devised scripts and automation tools to improve system efficiency.
- Installed and configured network printers and other peripheral devices.
- Implemented and maintained virtual private networks.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed solutions to security issues such as temperature, humidity, vandalism and natural disasters.
- Assisted with development of cybersecurity policies and procedures to prevent and defend against unauthorized access to systems, networks, and data.
- Identified weaknesses and vulnerabilities in network systems.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Used HBSS to secure systems against STIG guidelines.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
High School Diploma -
Canyon High School
New Braunfels, TX04-2019
Skills
- Database administration
- Server configuration
- Hardware troubleshooting
- Network administration
- Storage management
- Active directory
- Windows server
- File system management
- Patch management
- Incident management
- CompTIA security certification
- SOP writing
- Effective communication
- Professionalism
- Virtual machine operation
- Permissions and Access control
- Software installation
- Virus protection
- Regulatory compliance
- VMware and Oracle VM
- Technical support
- Server management
- Hardware repair
- Incident reporting
- Remote support
- Printer setup
- Software updates
- Virtualization technologies
- Desktop support
- Service support
- Ticket management
- Hardware and peripherals
- System administration
- Customer service
- Windows 10
- Data recovery
- Incident tracking
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Delaware Driver's License
Languages
English
Native or Bilingual
Timeline
Enterprise Server Administrator
US Air Force
03.2020 - Current
High School Diploma -
Canyon High School
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