Kaitlyn Markowitz
Wilmington
Summary
Hardworking student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Red Robin
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Hostess
Metro Diner
03.2021 - 08.2022
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Camp Counselor (Seasonal)
YMCA
06.2020 - 09.2020
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Lifeguard
Progressive Pool Management, Inc.
05.2019 - 08.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Cashier/Customer Service
Philly Pretzel Factory
10.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
College Student in Medicine -
University of Delaware
03.2024
High School Diploma -
Concord High School
Wilmington, DE05.2022
Skills
- Needs Assessment
- Effective problem-solver
- Team Collaboration
- Patron Support
- Leadership Qualities
- Sound Judgment
- Customer Service
- Excellent Communication
Certification
- CPR/AED, 05/01/19, 05/31/21
- First Aid Certification
- Lifeguard Training
Assessments
Customer Service, Expert, 11/01/20, Identifying and resolving common customer issues, Expert
Languages
English
Native or Bilingual
Timeline
Server
Red Robin
07.2023 - Current
Server/Hostess
Metro Diner
03.2021 - 08.2022
Camp Counselor (Seasonal)
YMCA
06.2020 - 09.2020
Cashier/Customer Service
Philly Pretzel Factory
10.2019 - 03.2020
Lifeguard
Progressive Pool Management, Inc.
05.2019 - 08.2020
College Student in Medicine -
University of Delaware
High School Diploma -
Concord High School
Similar Profiles
Tauryn CoatsTauryn Coats
Server/Head Learning Coach/Shift Supervisor at Red RobinServer/Head Learning Coach/Shift Supervisor at Red Robin
Anthony LeeAnthony Lee
Line Cook at Red RobinLine Cook at Red Robin
CHRISTOPHER DOZIERCHRISTOPHER DOZIER
COOK at RED ROBINCOOK at RED ROBIN
Ronald BeltonRonald Belton
General Manager at Red RobinGeneral Manager at Red Robin
Khaliq ScottKhaliq Scott
Landscape Worker at Department of CorrectionsLandscape Worker at Department of Corrections