Kaitlyn Smith
Newark,DE
Summary
Dynamic professional with experience in sales, account management, higher education administration, program coordination, athletics operations, and customer service. Skilled at building relationships, coordinating complex initiatives, solving problems, and managing competing priorities in fast-paced environments. Proven ability to collaborate with diverse stakeholders, improve operational efficiency, and deliver outstanding service while supporting organizational goals.
Overview
7
7
years of professional experience
Work History
Rental Sales Representative
Penske Truck Leasing
Delaware & Eastern Shore Maryland
07.2024 - 05.2026
- Consult with commercial and individual customers to identify transportation needs and recommend tailored rental solutions.
- Provide ongoing account support following rental agreements, resolving issues and maintaining strong client relationships.
- Monitor market trends and competitor activity to identify opportunities for business growth and customer retention.
- Generate new business opportunities through outbound prospecting (50 cold calls and 10 in person meetings per day), relationship building, and client outreach efforts.
- Manage an assigned portfolio of customer accounts with a focus on retention, revenue growth, and identifying new business opportunities resulting in increased revenue by 15% from previous year.
Management Trainee
Penske Truck Leasing
New Castle, DE
07.2023 - 07.2024
- Developed transportation and rental solutions for consumer, commercial, and national accounts, including Fortune 500 clients.
- Managed a large vehicle fleet while balancing asset utilization, profitability, and customer satisfaction in a fast-paced environment.
- Generated new business opportunities while strengthening relationships with existing customers to support retention and revenue growth.
- Resolved customer concerns and service issues promptly to support customer retention satisfaction.
Post Graduate Program Coordinator
Texas Chiropractic College
Pasadena, TX
09.2021 - 06.2023
- Managed the administration and distribution of continuing education certificates for professional development courses, ensuring accuracy and compliance with program requirements.
- Served as a primary point of contact for students, healthcare professionals, clients, and state licensing boards, responding to inquiries and resolving issues through phone and email communication.
- Resolved complex program-related issues and inquiries while ensuring timely and effective support for students and professional stakeholders.
- Coordinated logistics and administrative support for continuing education programs, faculty-led courses, and professional development events.
- Developed and maintained tracking spreadsheets to monitor course approvals, licensing requirements, and state application fees, improving organizational efficiency and information accessibility.
Graduate Assistant, Kinesiology Program
University of Louisiana, Monroe
Monroe, LA
06.2021 - 07.2021
- Provided administrative support to department faculty, staff, and administrators, assisting with daily operations and departmental initiatives.
- Assisted in planning and coordinating departmental events, meetings, and academic functions.
- Assisted in the development and maintenance of the Kinesiology graduate program website, helping improve access to program information and resources.
Graduate Teaching Assistant, Kinesiology Program
University of Louisiana, Monroe
Monroe, LA
06.2020 - 05.2021
- Served as the primary instructor for 2-3 undergraduate courses per semester, delivering classroom instruction and managing all day-to-day course operations.
- Developed lesson plans, classroom activities, assignments, quizzes, and examinations in alignment with course objectives and departmental guidelines.
- Created and maintained grade books, evaluated student performance, graded assignments and exams, and tracked attendance records.
- Served as the primary point of contact for students, providing academic support, answering course-related questions, and addressing concerns throughout the semester.
- Collaborated with supervising faculty to provide course updates, discuss student progress, and ensure successful delivery of curriculum objectives.
Administrative Assistant for ULM DPT Program
University of Louisiana, Monroe
Monroe, LA
06.2020 - 05.2021
- Provided administration support to the Director of the Doctor of Physical therapy Program and the Director of Clinical Education, assisting with daily operations and program initiatives.
- Collaborated with the Director of Clinical Education to identify and develop clinical partnership opportunities for student placements.
- Conducted outreach to healthcare organizations nationwide to establish and expand clinical education partnerships.
- Performed research and maintained databases of prospective clinical partners to support program growth and placement opportunities.
- Assisted with the coordination and processing of clinical affiliation agreements and contracts between healthcare organizations and the university.
- Supported faculty with course preparation, including syllabus development and academic documentation.
- Served as a primary administrative contact for the program, managing communications, responding to inquiries, and directing information to appropriate stakeholders.
Director of Softball Operations
University of Louisiana, Monroe
Monroe, LA
05.2019 - 06.2020
- Coordinated communication and logistics with opposing institutions, vendors, hotels, restaurants, and other external partners to support team operations and events.
- Managed game-day and tournament operations, including coordination of officials, contracts, visiting team logistics, and conference compliance requirements.
- Coordinated all aspects of team travel, including itineraries, transportation, lodging, scheduling, meal planning, expense reporting, and vendor contracts.
- Planned and executed fundraising events, alumni engagement programs, youth camps, clinics, and team development activities.
- Coordinated recruiting operations, including campus visits, travel arrangements, compliance documentation, admissions paperwork, scholarship materials, and National Letter of Intent processing.
- Managed team equipment and apparel ordering processes, including vendor coordination, distribution, and financial documentation.
- Created and managed content for team social media platforms to support engagement and program visibility.
Education
Bachelor of Science - Sports Management
University of Louisiana, Monroe
Monroe, LA06-2020
Skills
- Program Coordination
- Event Planning & Logistics
- Account Management
- Customer Relationship Management
- Stakeholder Engagement
- Contract Administration
- Project Coordination
- Microsoft Office, Adobe Acrobat, Salesforce
- Data Tracking & Reporting
- Process Improvement
- Customer Service
- Communication & Problem Solving
Timeline
Rental Sales Representative
Penske Truck Leasing
07.2024 - 05.2026
Management Trainee
Penske Truck Leasing
07.2023 - 07.2024
Post Graduate Program Coordinator
Texas Chiropractic College
09.2021 - 06.2023
Graduate Assistant, Kinesiology Program
University of Louisiana, Monroe
06.2021 - 07.2021
Graduate Teaching Assistant, Kinesiology Program
University of Louisiana, Monroe
06.2020 - 05.2021
Administrative Assistant for ULM DPT Program
University of Louisiana, Monroe
06.2020 - 05.2021
Director of Softball Operations
University of Louisiana, Monroe
05.2019 - 06.2020
Bachelor of Science - Sports Management
University of Louisiana, Monroe
Training
- Penske Truck Leasing "Edge" Training 2023
- Penske Truck Leasing & Sales Gravy Rental Sales Excellence Training 2024
Awards
- Penske Truck Leasing Highest Overall Conversion Percentage 2023
- Penske Truck leasing Leadership Excellence 2023