Kajal
Berlin
Summary
Experienced store manager with a strong background in food service, logistics, and customer relations. Skilled in overseeing daily operations, staff supervision, inventory management, and maintaining high service standards. Proven ability to streamline workflows, enhance customer satisfaction, and ensure compliance with safety and operational guidelines across various industries.
Overview
7
7
years of professional experience
Work History
Store Manager
Bogi Bowl
Gneisenauerstr, Berlin , Germany
11.2025 - Current
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Implemented staff training programs, enhancing team performance and operational efficiency.
- Managed inventory levels, optimizing stock management processes to reduce waste.
- Developed and executed promotional strategies, driving sales growth and customer engagement.
- Coordinated scheduling to ensure adequate staffing during peak business hours.
- Fostered a positive work environment, enhancing employee morale and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store manager
Schiller Burger
Pankow, Berlin
01.2025 - Current
- Oversee daily operations, ensuring smooth workflow and high customer satisfaction.
- Manage inventory, stock levels, and supplier coordination for timely restocking.
- Supervise and train staff to maintain quality service and operational efficiency.
- Monitor food preparation and hygiene standards to comply with health regulations.
- Handle customer inquiries, complaints, and feedback to enhance service quality.
- Track sales performance, set targets, and implement strategies to boost revenue.
- Manage cash handling, billing, and financial transactions with accuracy.
- Ensure compliance with company policies, safety standards, and operational guidelines.
- Assisted customers in locating products around the shop floor promptly.
Burger maker
Schiller Burger
Pankow, Berlin
07.2023 - 12.2024
- Prepare and cook high-quality burgers as per company recipes and standards.
- Ensure fresh ingredients are used and properly stored to maintain food safety.
- Assemble burgers with precision, maintaining consistency in taste and presentation.
- Operate kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
- Follow hygiene and sanitation guidelines to meet health and safety regulations.
- Manage order preparation during peak hours while maintaining quality and speed.
- Assist in inventory management by reporting low stock and restocking supplies.
- Work as part of a team to ensure smooth kitchen operations and timely service.
- Carried out day-to-day duties accurately and efficiently.
Sortation Associate
Amazon Randstad Deutschland GmbH & Co. KG
Berlin
02.2023 - 05.2023
- Sort and scan packages accurately based on destination and delivery routes.
- Load and unload parcels from conveyor belts and transport containers efficiently.
- Ensure proper labeling and handling of packages to prevent damage during transit.
- Operate warehouse equipment safely, following company guidelines and protocols.
- Maintain a clean and organized work environment to support smooth operations.
- Collaborate with team members to meet daily sorting and processing targets.
- Follow safety regulations and company policies to ensure a secure workplace.
- Identify and report any damaged or misplaced packages to supervisors.
Desk receptionist
Ambition Institute
Jalandhar, Punjab
02.2019 - 07.2022
- Greet and assist students, staff, and visitors with a friendly and professional attitude.
- Manage phone calls, emails, and inquiries, providing accurate information about institute services.
- Schedule and coordinate appointments, meetings, and student consultations.
- Maintain student records, attendance logs, and administrative documents.
- Assist in enrollment procedures and guide new students through registration.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Handle incoming and outgoing correspondence efficiently.
- Support administrative tasks, including data entry and filing.
Education
MSc - Strategic Business Management
The University of Law
Berlin, Germany01.2024
Master of Arts - undefined
Punjab University
Chandigarh, India01.2018
Bachelor of Arts - undefined
Punjab University
Chandigarh, India01.2016
Intermediate - undefined
Punjab School Education Board
India01.2013
GCSE - undefined
Punjab School Education Board
India01.2011
Skills
- Scheduling employees
- Visual merchandising insight
- Retail software usage
- Store layout planning
- Promotions coordination
- Financial reporting
- Merchandising expertise
- Security procedures
- Profit and loss understanding
- Microsoft Office proficiency
- Business Analytics
- Sales Leadership
- Time efficiency
- Customer Service
- Team Leadership
- Product knowledge
- Relationship Management
- Flexibility in schedule
LANGUAGES
English - Fluent
Hindi - Fluent
Punjabi - Fluent
German - Fluent
Intermediate (B1)
HOBBIES AND INTEREST
Cooking, Listening Music, Traveling, Helping Others
Timeline
Store Manager
Bogi Bowl
11.2025 - Current
Store manager
Schiller Burger
01.2025 - Current
Burger maker
Schiller Burger
07.2023 - 12.2024
Sortation Associate
Amazon Randstad Deutschland GmbH & Co. KG
02.2023 - 05.2023
Desk receptionist
Ambition Institute
02.2019 - 07.2022
MSc - Strategic Business Management
The University of Law
Master of Arts - undefined
Punjab University
Bachelor of Arts - undefined
Punjab University
Intermediate - undefined
Punjab School Education Board
GCSE - undefined
Punjab School Education Board