Kaleigh Krooss
Bear
Summary
Seasoned General Manager specializing in management of high volume locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Quality Control Inspector 3
Hologic
Newark
03.2024 - Current
- Conducted inspections on finished product to ensure compliance with quality standards.
- Documented and reported non-conformities to facilitate corrective actions and continuous improvement.
- Collaborated with production teams to resolve quality issues and enhance product reliability.
- Developed and implemented inspection protocols to streamline quality assurance processes.
General Manager
MyEyeDr
Elkton
10.2019 - 03.2024
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, and schedules.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with patients.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
- Utilized smart scheduling to consistently keep a full schedule of patients and controlled our key patient indicators by informing and providing patients with the best products for their vision needs.
Store Manager
GameStop
Newark
09.2011 - 10.2019
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experience and drive revenue growth.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Oversaw, trained and encouraged 8 Store Managers, promoting culture of efficiency and performance.
- Rotated merchandise and displays to feature new products and promotions.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Managed 2 stores under the Store Leader 2 program.
Assistant Teller Manager
T.D. Bank
Wilmington
12.2008 - 05.2011
- Performed teller and personal banker functions during high-volume business periods to offer expeditious service to customers.
- Trained new employees in cash handling procedures and bank policies to promote compliance with established standards.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits.
- Maintained friendly and professional customer interactions.
Education
High School -
John Dickinson High School
Wilmington, DESkills
- Relationship building and management
- Training and promoting
- Staff Management
- Schedule Management
- Product and service skills
- Accurate money handling
- Customer-oriented
- Systems and software programs
- Merchandising
- Maximizing profitability
- Goals and performance
- Excellence customer service skills
Accomplishments
- Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 20+ staff members.
- Ran and maintained a 4 million dollar store location.
- Trained & promoted 10+ assistant managers to general managers.
Timeline
Quality Control Inspector 3
Hologic
03.2024 - Current
General Manager
MyEyeDr
10.2019 - 03.2024
Store Manager
GameStop
09.2011 - 10.2019
Assistant Teller Manager
T.D. Bank
12.2008 - 05.2011
High School -
John Dickinson High School