Zoho Desk
Kamal Kumar
IT Support
Fürth,Bayern
Summary
Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
IT Support and Installation
Spree interactive
Nuremberg
05.2022 - 09.2022
- Created help desk tickets, troubleshot and resolved desktop issues .Participated in team-building activities to enhance working relationships.
- Supported design and troubleshooting in [ticket support system] Remote Helpdesk systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Installed new software in Vr Headsets ,laptop telephone systems, managed configuration and delivered end user training.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to System Server Hardware and Game server.
- Submitted service tickets for equipment maintenance requests.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Machine Operator and Programer
Gubesch Group Engineering
Em Kirchen , Nuremberg
05.2021 - 04.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Manually set up machinery, lathes and grinders.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Education
Bachelor of Science - Computer Applications
University of Jammu
Jammu India 08.2011 - 05.2013
Master of Science - Information Technology
Baba Ghulam Shah Badshah University
08.2013 - 08.2016
Master of Science - IT Management
Spoleczna Akademie Nauk
Poland 08.2018 - 08.2022
Skills
Support Help Desk in Ticketsystem
Remote System support
On-Site Support
Support Documentation Composition
Software diagnosis
Technical issues analysis
Wireless area networking
Bug tracking
Customer relationship management
Server installations and hardware installation
Laptop and Printer installation
Headset installation with ADB command
Pilot system setup
Docker files and Directories
Image installation And Win32 disk man
System monitoring and evaluation
Software
Github
Active Directory and Exchange Network
Office 365
Certification
Data communications and industrial Ethernet
Interests
New Technology and cloud system
Robotics technology
Data communications and Industrial Eithernet
Customer Relationship Model. DHCP,DNS, Website Designing ,Dashboard Management and Customize, TCP/IP,LAN, WAN,ROUTING
PROFINET (WT-PROFIN). (WT-IEOSI). Ethernet Standard. ISO/OSI Data Communication Model
Hobbies
Volleyball and Football
Timeline
Data communications and industrial Ethernet
07-2022
IT Support and Installation
Spree interactive
05.2022 - 09.2022
Machine Operator and Programer
Gubesch Group Engineering
05.2021 - 04.2022
Master of Science - IT Management
Spoleczna Akademie Nauk
08.2018 - 08.2022
Master of Science - Information Technology
Baba Ghulam Shah Badshah University
08.2013 - 08.2016
Bachelor of Science - Computer Applications
University of Jammu
08.2011 - 05.2013