Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Data communications and Industrial Eithernet
Hobbies
Timeline
Generic

Kamal Kumar

IT Support
Fürth,Bayern

Summary

Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.

Overview

1
1
year of professional experience
9
9
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

IT Support and Installation

Spree interactive
Nuremberg
05.2022 - 09.2022
  • Created help desk tickets, troubleshot and resolved desktop issues .Participated in team-building activities to enhance working relationships.
  • Supported design and troubleshooting in [ticket support system] Remote Helpdesk systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware and granted system permissions to new employees.
  • Installed new software in Vr Headsets ,laptop telephone systems, managed configuration and delivered end user training.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Updated software to System Server Hardware and Game server.
  • Submitted service tickets for equipment maintenance requests.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Worked with customers to understand needs and provide excellent service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used coordination and planning skills to achieve results according to schedule.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Machine Operator and Programer

Gubesch Group Engineering
Em Kirchen , Nuremberg
05.2021 - 04.2022
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
  • Manually set up machinery, lathes and grinders.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Education

Bachelor of Science - Computer Applications

University of Jammu
Jammu India
08.2011 - 05.2013

Master of Science - Information Technology

Baba Ghulam Shah Badshah University
08.2013 - 08.2016

Master of Science - IT Management

Spoleczna Akademie Nauk
Poland
08.2018 - 08.2022

Skills

Support Help Desk in Ticketsystem

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Software

Zoho Desk

Github

Active Directory and Exchange Network

Office 365

Certification

Data communications and industrial Ethernet

Interests

New Technology and cloud system

Robotics technology

Data communications and Industrial Eithernet

Customer Relationship Model. DHCP,DNS, Website Designing ,Dashboard Management and Customize, TCP/IP,LAN, WAN,ROUTING

PROFINET (WT-PROFIN). (WT-IEOSI). Ethernet Standard. ISO/OSI Data Communication Model

Hobbies

Volleyball and Football

Timeline

Data communications and industrial Ethernet

07-2022

IT Support and Installation

Spree interactive
05.2022 - 09.2022

Machine Operator and Programer

Gubesch Group Engineering
05.2021 - 04.2022

Master of Science - IT Management

Spoleczna Akademie Nauk
08.2018 - 08.2022

Master of Science - Information Technology

Baba Ghulam Shah Badshah University
08.2013 - 08.2016

Bachelor of Science - Computer Applications

University of Jammu
08.2011 - 05.2013

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Kamal KumarIT Support