Kamaria Griffin
Wilmington
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy settings. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Fully committed to following company procedures and winning loyal customers.
Driven Administrative Clerk successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nutrition Administrative Clerk
City of Wilmington
11.2025 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Input data and processed system change to generate accurate reports.
- validate food deliveries
- validate receipts
- recruit additional sites for meal programs
- Upload all files to main drive
- Check files for organization
Youth Program Specialist
City of Wilmington
07.2024 - 10.2025
- Fostered a positive environment for youth engagement, enhancing program participation and community connection.
- Implemented structured recreational activities, leading to noticeable increases in youth attendance and overall satisfaction.
- Coordinated with local schools and community groups to develop impactful programs, strengthening partnerships and resource sharing.
- Developed a feedback system for program evaluation, enabling data-driven improvements and fostering participant input.
- Maintained accurate records of program participation and outcomes, ensuring compliance with organizational standards and enhancing reporting accuracy.
- Cultivated a collaborative atmosphere among staff, enhancing team morale and promoting effective communication.
Administrative Office Assistant
City of Wilmington
04.2024 - 10.2025
- Scheduled interviews to streamline recruitment process. Organized invoices for efficient financial tracking. Maintained notes for accurate record-keeping. Coordinated reception program to enhance visitor experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Youth Persistence Officer
Delaware College Scholars
05.2023 - 12.2024
- Guided students through academic challenges, fostering resilience and encouraging a growth mindset for lasting success.
- Implemented targeted intervention programs, improving student retention rates and ensuring a smoother transition to post-secondary education.
- Coordinated with faculty and community organizations to create resources that directly address student needs, enhancing overall support systems.
- Analyzed student performance data to identify trends, driving strategic initiatives that resulted in measurable improvements in academic outcomes.
- Developed mentorship programs connecting students with alumni, strengthening community ties and providing invaluable guidance for future careers.
- Fostered a nurturing environment for students, promoting resilience and a growth mindset that empowered them to overcome academic hurdles.
Operations Lead
Rooted af
01.2023 - 05.2024
- Managed inventory ordering processes to ensure optimal stock levels. Trained new hires on procedures and best practices for inventory management. Conducted staff interviews to select qualified candidates for inventory roles. Oversaw scheduling to maintain efficient workflow in inventory operations.
- Performed quality control and monitored production efforts.
- Recruited and trained 10 new employees between 2023-2024.
- Managed and allocated staff and material resources to meet production goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
Sodexo Inc. and Affiliated Companies
05.2021 - 04.2023
- Prepared sandwiches and handcrafted beverages to meet customer demand.
- Trained employees on food safety and customer service standards.
- Worked with personnel and managers to meet strict timelines.
- Resolved issues among team members to keep employees on task.
- Trained new team members on site policies and procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Ordered inventory to ensure adequate supply levels.
- Organized supplies to streamline operational efficiency.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Shift Supervisor
Starbucks
12.2018 - 05.2021
- Interpret and communicate work procedures and company policies to staff.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned and executed promotions and special events in close collaboration with management.
- Created new recipes, outlined steps, and training staff on correct preparation.
Team Lead
Wake Forest University
11.2017 - 06.2018
- Lead an efficient team, clean service or seating areas, create signs to advertise store products or events
- Check temperatures of freezers, refrigerators, or heating equipment, prepare or serve hot or cold beverages
- Receive and process customer payments, set up or restock product displays, clean or sanitize work areas, utensils, or equipment, demonstrate the use of retail equipment
- Describe menu items to customers or suggest products
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
Human Services - Human Services
Delaware Technical And Community College - Owens
Georgetown, DE05.2027
High school diploma or GED -
Brandywine High School
Wilmington, DE06.2016
Skills
- Coffee Experience
- Host/Hostess
- Food Service
- Barista Experience
- Cash Handling
- Sales
- Cash register
- Interviewing
- Shift management
- Cooking
- Leadership
- Computer skills
- Communication skills
- Time management
- Organizational skills
- Appointment scheduling
- Verbal Communication
- File Organization
- Scheduling appointments
- Invoice Processing
- Document Management
- Calendar Management
- Mail Sorting
- Expense Tracking
- Meeting Coordination
- Schedule Management
- Customer Service
- Time Management
- Critical Thinking
- Computer Skills
- Customer and client relations
- Customer Relations
- Office Administration
- Training and coaching
- Scheduling and calendar management
- Multitasking
- Phone etiquette
- Workflow management
- Spreadsheet development
- Database entry
- Complex transaction processing
- Customer follow-up
- Problem-solving
- Record maintenance
- Filing systems
Accomplishments
- Executed multiple free family events for the community.
Certification
Driver's License
Timeline
Nutrition Administrative Clerk
City of Wilmington
11.2025 - Current
Youth Program Specialist
City of Wilmington
07.2024 - 10.2025
Administrative Office Assistant
City of Wilmington
04.2024 - 10.2025
Youth Persistence Officer
Delaware College Scholars
05.2023 - 12.2024
Operations Lead
Rooted af
01.2023 - 05.2024
Supervisor
Sodexo Inc. and Affiliated Companies
05.2021 - 04.2023
Shift Supervisor
Starbucks
12.2018 - 05.2021
Team Lead
Wake Forest University
11.2017 - 06.2018
Human Services - Human Services
Delaware Technical And Community College - Owens
High school diploma or GED -
Brandywine High School
Education
true