Kamaxi Shetty

Project : Vodafone Hungary

• Led 15-member team, driving product vision and development roadmaps, achieving 20% acceleration in project timelines. As Product Owner in two client migration phases, successfully streamlined processes, resulting in 25% increase in customer satisfaction. Acted as primary point of contact for stakeholders, enhancing collaboration and reducing requirement clarification time by 30%.
• Led Scrum ceremonies, improving team efficiency by 15% through optimized sprint planning and retrospectives.
• Fostered collaboration with internal and third-party teams, contributing to 20% reduction in development cycle times.
• Effectively prioritized requirements, leading to 25% improvement in alignment of delivered products with customer expectations.
• Implemented Agile practices, resulting in 30% decrease in time spent on requirement clarification.
• Managed product backlog, achieving 15% increase in overall team productivity.

Project : CIoT - Consumer IoT

• As Scrum Master, facilitated daily stand-up, planning, and refinement meetings for two teams (Application Integration and CIoT DevOps) consisting of 15 members.
• Served as central point of contact between Commercial, Development, and Management teams, ensuring effective communication and requirement gathering for successful CIoT product launches across European market.
• Developed various status reports and dashboards, analysing metrics from data sources like Jira, Splunk, and Tableau, and shared insights with stakeholders to inform product development and customer management.
• Took on role of Service Owner for newly launched and existing CIoT products, managing quality and pricing plans for each European market.

• Worked as Lead Consultant for Change and Release Management, monitoring and work on Major incidents and run through Problem Management analysis reports and meeting to determine root cause.
• Prepared report for Change Advisory board meeting and act as primary contact for further updates and changes.
• Track defect and new design proposed on SharePoint and work with development team to get it implemented..

• Worked on payment gateway service with tools like Mainframe/ GFT/MFE
• Coordinated with backend engineers and Checked for issue which are relate to backend transaction, charge to bill, chargeback and Authorisation request.
• Worked on all technical issue which are faced by clients in ecommerce.
• Acted as first point of contact to communicate with Mastercard internal stakeholders and regional manager for system and technical requirements.

• Worked in Healthcare IT domain ensuring implementation of Problem Management, Service Desk Management and Functional Testing with based on ITIL best practices, while coordinated with business and IT across all phases of software development life cycle.

Project: Virgin Media Technical support on UK based ISP Provide