Karam Obeidat

• Designed and deployed AI-driven inbound and outbound voice agents with multi-turn conversational logic using LLMs, triggered by real-world events (e.g. web form submissions, inbound requests) across multiple industries.

• Built domain-agnostic conversational workflows enabling automated lead qualification, information gathering, and intent classification for use cases including legal intake, reservations, and customer support.

• Implemented AI-powered lead intelligence systems that generate structured case summaries, urgency and conversion likelihood scores, and actionable briefs delivered directly to operators (e.g. lawyers, business owners).

• Architected a full end-to-end automation platform integrating voice agents, web chatbots, CRM, scheduling, analytics, and centralized dashboards for real-time monitoring and decision support. • Developed analytics and feedback loops to track agent performance, lead quality, operational outcomes, and continuously optimize workflows.

• Led founder-driven client acquisition through intensive field sales, live demos, onboarding, and production rollouts, owning the full lifecycle from pre-sales materials to on-call debugging and post-deployment support.

• Led on-site setup operations for large-scale events, supervising staff during layout execution, equipment placement, and service readiness. • Maintained operational continuity during events by managing inventory flow and responding to last-minute logistical issues

• Acted as the on-site point of contact during events, communicating with staff and vendors to adapt setups and resolve issues in real time