Karellys Rosa
New Castle
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing great customer service.
Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Cashier
JCPenney
Wilmington
08.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Engaged with customers to provide exceptional service and support needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Processed cash and credit transactions efficiently at the point of sale.
- Maintained accurate cash drawer during shifts to ensure financial integrity.
- Collaborated with team members to maintain a clean and organized workspace.
- Trained new staff on register operations and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
William Penn High School
New Castle County, DESkills
- Customer service
- Visual merchandising
- Cash handling
- Team collaboration
- Friendly and outgoing
- Time management
Languages
Spanish
Limited
Timeline
Cashier
JCPenney
08.2025 - Current
William Penn High School