Karen Fabiola Luna Cisneros
Felton
Summary
Dynamic sales professional with a proven track record at Capitol Building Supply, skilled in sales process management and bilingual communication in English and Spanish. Expertise in leveraging sales and marketing strategies to surpass customer expectations, while consistently fostering a positive team environment. Proficient in utilizing advanced computer skills to streamline sales transactions, contributing significantly to overall team success. Career goals include further enhancing customer engagement and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Inside Sales
Freedom Materials
Greenwood
10.2022 - 02.2025
- Provided customer service support when necessary.
- Greeted customers and provided friendly customer service.
- Provided customer service support to existing and new clients.
- Managed scheduling, training and inventory control.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed payments and updated accounts to reflect balance changes.
Inside Sales
Capitol Building Supply
Dover
02.2019 - 10.2022
- Coded invoices to maintain organized and accurate records.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated pick-up and delivery of express mail services.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Collected deposits or payments and arranged for billing.
- Served customers at the front counter by providing product information and taking orders.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
Receptionist
C&C Drywall North INC
Dover
01.2018 - 02.2019
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained the reception area in a neat and orderly fashion.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
Education
Some College (No Degree) - Accounting
Delaware Technical Community College
DESkills
- Inside sales
- Sales and marketing understanding
- Sales process management
- Sales transactions management
- Field sales support
- Bilingual in English and Spanish
- Positive and friendly attitude
- Computer skills
Languages
Spanish
Professional
English
Professional
Affiliations
I really enjoy my free time singing, dancing and baking.
Timeline
Inside Sales
Freedom Materials
10.2022 - 02.2025
Inside Sales
Capitol Building Supply
02.2019 - 10.2022
Receptionist
C&C Drywall North INC
01.2018 - 02.2019
Some College (No Degree) - Accounting
Delaware Technical Community College
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