Microsoft Office
Karim Elzawawy
General Manager And Educational Consultant
Eltville
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
General Manager
Delta Service ltd - Educational Agency
kharkiv
05.2011 - 02.2022
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Identified trends in customer marketplaces to develop valuable solutions.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee evaluations and contract details.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
International Student Counselor
Self Employed
kharkiv
05.2009 - 12.2009
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for Students.
- Conducted mock interviews with applicants to improve preparation for official evaluations.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Conducted individual and group counseling sessions.
- Guided applicants through processes of obtaining visas and required documentation.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Explained available courses of action and possible repercussions of cases to clients.
- Identified issues that hindered student academic achievement.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
High School Diploma -
Futures American School
Cairo, Egypt 09.1999 - 07.2001
No Degree - Computer Engineering
Kharkiv National University of Radio Electronics
Kharkiv, Ukraine 04.2001 -
Skills
Relationship building
Client account management
Performance improvement
Budgeting
Operations management
Project Management
Employee scheduling
Business Development
Deadline-oriented
Consistently meet goals
Budget administration
Problem-Solving
Self-Motivated
Decision-Making
Software
CRM
Certification
Microsoft Certifies System Administrator
Timeline
General Manager
Delta Service ltd - Educational Agency
05.2011 - 02.2022
International Student Counselor
Self Employed
05.2009 - 12.2009
No Degree - Computer Engineering
Kharkiv National University of Radio Electronics
04.2001 -
High School Diploma -
Futures American School
09.1999 - 07.2001