Karina Van Den Andel-Gusneev

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.

• Restocked room supplies such as facial tissues for personal touch with every job.
• Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
• Handled requests for extra linens, toiletries and other supplies.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.

• Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.
• Enhanced team productivity through efficient task delegation and clear communication.
• Assisted in the development of client support strategies for optimal service delivery.
• Provided crisis counseling and intervention services to clients in emergency situations.
• Collaborated with other professionals to plan and coordinate care for clients.
• Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.

• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Signposted resources for improved client and family access to mental health services.
• Monitored clients' progress to adjust treatment plans accordingly.

Supporting Doctors worldwide, about the lab results for the patients.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with their needs and helping to find a solution for the patients.
• Met customer call guidelines for service levels, handle time and productivity.

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Proactively managed client correspondence and recorded tracking and communications.
• Demonstrated products and specific features at customer locations and special events.
• Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
• Built strong customer relationships for increased loyalty and repeat business by providing excellent service, timely follow-ups, and addressing concerns efficiently.
• Arrange and join exhibitions acerose Europe.